Specialist Change Management

3 days ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The role of Change Management Specialist is to plan, develop and execute change management activities for CN’s Transportation & Network Operations organization supporting various I&T projects.
The Change Management Specialist will report to the PMO/Portfolio manager and will play a key role in keeping all the stakeholder groups engaged throughout the various releases of different programs.

**Main Responsibilities**

**Stakeholder Engagement and Change Preparation**
- Engage stakeholders at all levels of the organization (Executive, I&T, end users within management and unionized groups)
- Identify impacted stakeholders and conduct impact assessments
- Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
- Create risk mitigation tactics to minimize resistance
- Manage change network groups (Change Champions and Super Users)
- Liaise with other key groups at CN and externally (Support, business units and different functions such as Finance, Procurement and Supply Chain Management, etc.)
- Proactively identify people risks to enable successful change adoption and work collaboratively to develop and implement mitigation tactics

**Training & Performance Support**
- Collaborate with Learning and Development Specialist to conduct training needs assessment
- Support in the development of relevant training material for impacted stakeholders (job aids, presentations, system simulations, etc.)
- Conduct training sessions and gather participants’ feedback on training opportunities
- Ensure all the communication & engagement activities align with the training strategy

Communications
- Support leadership engagement activities
- Develop strategic communication plans to support client groups
- Draft communications and oversee review cycles and approvals
- Ensure the communication plan is up to date
- Distribute communications to internal audiences

Adoption
- Work with program teams and change network to regularly assess stakeholder readiness, measure adoption and propose mitigation plans when necessary
- Based on readiness and adoption results, propose change management mitigation tactics that would support the program objectives

**Requirements**:
**Experience**
- Minimum 5 years experience leading change management activities within a complex program/project
- Familiar with project management approaches, tools, and phases of the project lifecycle
- Ability to build, manage and facilitate the execution of change management plans to support the people side of business transformations.
- Experience in implementing people, process, and technology changes across the organization, working in partnership with business functions and leadership.
- Strong analytic and decision-making abilities
- Proven ability to partner cross functionally and lead/collaborate through influence
- Capacity to summarize complex data and visualize it in easy-to-understand formats
- Experience working in a unionized environment*.
- Any designation for these above would be considered as an asset.

**Education/Certification/Designation**
- Bachelor’s Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field
- Change Management Certification (PROSCI)

**Competencies**
- Demonstrates agility and drives change
- Works independently with little supervision
- Knows the business and stays current on industry needs
- Sets direction and inspires others
- Communicates with impact
- Delegates and empowers others to create accountability
- Collaborates with others and shares information
- Demonstrates active listening
- Solves problems to create value

**Technical Skills/Knowledge**
- Advanced proficiency in Microsoft Office 365 (Power Point, Excel, Access, etc.)
- Basic knowledge of software development methodology and release processes
- Knowledge of ITSM and ITIL service management framework
- Knowledge of Agile release processes*
- Fluently bilingual both written and verbal (English, French)*
- Solid understanding of the logistics and transportation industry*
- Any knowledge for any of the above would be considered as an asset

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources,

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