Specialist, Change Management
2 weeks ago
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
Job Summary
The Specialist, Change Management is responsible for planning, developing, and executing change management activities. The role works closely with the Change Management Team, and other business units to ensure that people, process, and technology changes are prioritized, Change Management best practices are applied, and CN’s training and communication guidelines are followed to ensure adoption of the new ways of working.
Main Responsibilities
Stakeholder Engagement and Change Preparation
- Identify impacted stakeholders and conduct impact assessments
- Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
- Create risk mitigation tactics to minimize resistance
- Coordinate change network groups
- Identify people risks proactively to enable successful change adoption and work collaboratively to develop and implement mitigation tactics***
Communications and Adoption
- Support leadership engagement activities
- Develop and draft strategic communication plans to support the project deliverables and the required change adoption
- Ensure the communication plan is up to date
- Distribute communications to internal audiences
- Work with program teams and change network to regularly assess stakeholder readiness and measure adoption and propose mitigation plan when necessary
- Propose change management mitigation tactics based on readiness and adoption results that would support the program objectives
Training and Performance Support
- Conduct training assessments
- Develop relevant training material for impacted stakeholders
- Conduct training sessions and gather participants feedback on training opportunities
- Ensure all the communication and engagement activities align with the training strategy
- Measure training adoption and readiness
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires mínimal travel (10%) within North America.
**Requirements**:
Experience
Change Management
- Minimum 5 years experience leading change management activities within a complex program or project
- Experience building, leading and facilitating the execution of change management plans to support the people side of business transformations
- Experience in delivering within large-scale transformation implementations
- Experience in implementing people, process, and technology changes across the organization, working in partnership with business functions and leadership
- Experience working in a unionized environment*
- Any experience for these above would be considered as an asset
Education/Certification/Designation
- Bachelor’s Degree in Organizational Behaviour, Management, Human Resources or similar field
- Change Management Certification (PROSCI)*
- Any designation for these above would be considered as an asset
Competencies
- Demonstrates agility and drives change
- Knows the business and stays current on industry needs
- Sets direction and inspires others
- Communicates with impact
- Delegates and empowers others to create accountability
- Collaborates with others and shares information
- Demonstrates active listening
- Identifies needs and finds solutions to create value for all stakeholders
Technical Skills/Knowledge
- Advance proficiency in Microsoft Office (PowerPoint, Excel, Access)
- Fluently bilingual both written and verbal (English, French)*
- Solid understanding of the logistics and transportation industry*
- Any knowledge for any of the above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operationa
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