Service Writer
5 days ago
Carget Automotive is currently looking to fill the position of Service Writer. Reporting to the service manager, the service writer is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on customer satisfaction.
**DUTIES & RESPONSIBILITIES**
- Ensure customer satisfaction
- Promptly meet and greet all clients in a friendly and courteous manner
- Handle client concerns and/or misunderstandings with courtesy and tact
- Obtain pre-authorization costs, parts availability, and payments
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Explain what service/repair is recommended to customers
- Monitor repair process, check job status and update work in process
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Pick-up and drop off clients at various destinations in the Saskatoon area
- Transport passengers irrespective of weather, traffic and road conditions and be consistent with timings.
**Your Capabilities and Credentials**
- High School Diploma or equivalent
- A passion for customer service and the automotive industry
- High degree of resourcefulness, flexibility, and adaptability
- Client-focused
- Excellent communication skills
- Ability to interact with customers professionally and respectfully
**Salary**: $16.00-$20.00 per hour
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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