Inside Sales Administrator

5 days ago

Hamilton, Canada Triple M Metal Full time

Job description

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established Triple M Metal in 1975. Now, more than 40 years later, we have grown from modest beginnings to become one of North America’s largest, privately held, fully integrated recyclers of ferrous and non-ferrous scrap metals. Our growing enterprise operates 31 facilities across North America, including Canada, the United States and Mexico, with additional interests in Europe. Our established and far-reaching geographic network means we are optimally positioned to maintain and service our current customer base while making strides in new and emerging markets. We strive to build confidence and value from local or community-based peddlers to the most prominent international companies by providing customized solutions that deliver on all metal recycling and process needs.

At Triple M Metal we recognize that our growth and success is really in our people and teams. To acknowledge this, we not only provide our employees with a great team to work with in a safe and cooperative work environment, we also provide:
**What we Offer**:

- Paid Benefits - Health, Vision, Dental, Health Care Spending Account etc.;
- Life Ins., Long Term Disability, AD&D;
- Employee and Family Assistance Program;
- Defined Contribution Pension Plan;
- Short Term Incentive Bonus Plan;
- Training and opportunities for growth and advancement

**What we expect you to do**:
Client Satisfaction:

- Client communication and interaction via phone, live chat, MS Teams;
- Obtain/generate sales leads and dispatch to the appropriate Account Manager;
- Obtain missing information or answer queries;
- Update and send monthly pricing/report to customers;
Administration:

- Maintain CRM software (Salesforce) ensuring accurate and timely entries;
- Set up new accounts in Mayer, company wide;
- Check data accuracy in orders and invoices;
- Communicate relevant customer feedback to internal stakeholders;
- Maintain and update customer records/information;
- Liaise with the Sales/Logistics department to ensure timely deliveries;
**You have**:

- Values that align with Triple M Metal’s Core Values of Respect, Excellence, Integrity, Team and Pride;
- Bachelor’s Degree or College diploma holder (Preferably in Sales, Business Administration, or a similar field);
- Experienced in providing administrative support to a sales function or team (1-2 years minimum)
- Strong working experience in CRM Software (Salesforce preferred)
- Strong analytical skills with an understanding of budgets, business plans, and the market;
- Knowledge of sales performance metrics and best practices;
- High level of proficiency in Microsoft excel;
- Ability to produce and analyze sales reports.

**Bonus points**
- Experience conducting cold calls;
- Scrap or previous metal industry experience.

Want to meet us? Great We want to meet you too Here are some things to prepare for the interview:
Examples of success obtaining and/or satisfying customers

Examples of how you interact with teammates and put team success first

Come with your passion and tell us how you want to change the way that we do work

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (required)

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