Customer Experience Representative

6 months ago

Edmonton, Canada Bluewave Energy Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, Sparlings Propane, Elbow River Marketing and Parkland Refining.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Customer Experience Representative**

**Team and Location: Edmonton, AB**

**Starting Minimum Salary from: $ **43,440 /year**

**Position Summary**:
The Customer Experience Representative is responsible for answering a high volume of customer calls and to process orders for the Prairies Region accurately. Process credit card payments through On Line Chase. Utilize advanced customer service skills to perform customer verifications, work through complaints and issues, and escalate to the proper department for assistance as needed. Provide sales techniques to customers to increase revenue and support the Prairies Region EBITDA. Ensure detailed records are kept of all conversations and transactions.

**Key Responsibilities**:

- Answers a high volume of customer calls to achieve a Call Service Level of 80%.
- Follow Call Quality standards and participate in monthly Quality Assurance and one on one coaching sessions
- Creates new and manages existing customer accounts by recording and maintaining account information
- Obtain and evaluate all relevant information to handle and process inquiries, orders and complaints promptlyand professionally
- Perform customer verifications
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts.
- Communicate and coordinate with internal departments
- All other duties as assigned

**Qualifications and Skills**:

- Knowledge of customer service principles and practices
- Previous experience in a customer call center would be considered an asset
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes.
- Interpersonal skills (internal/external)
- Communication and listening skills
- Attention to detail and accuracy
- Customer Service orientation
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance

**We Offer**:

- Participation in Parkland Pledge, an employee-driven charitable giving program.
- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
- In-house learning and development opportunities, leadership training, international opportunities.
- An employee referral program - earn up to $2000 for your referral.
- A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.

**Commercial Brand: Bluewave Energy.

  • Customer Experience Representative

    3 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Customer Experience Representative

    3 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About SNDL SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL." SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis....

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    3 weeks ago

    Edmonton, Alberta, Canada FYidoctors Full time

    About UsFYidoctors prioritizes patient well-being, earning trust from thousands across North America with our doctor-led approach.We've grown rapidly since 2007, expanding from 30 to over 350 locations and employing more than 3,000 people who serve patients every day.What We OfferCompensation:An excellent salary range of $45,000 - $65,000 per...

  • Customer Experience Representative

    1 month ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada Brookfield Properties Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Brookfield Properties. As a Community Ambassador, you will serve as a brand steward and storyteller, responsible for delivering current information about our residential communities.Key ResponsibilitiesAct as a community brand ambassador and ensure exceptional...

  • Guest Experience Centre Consultant

    7 months ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Sales and Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada Pandora Full time

    Pandora is seeking a skilled Sales and Customer Experience Representative to join our team. This role involves providing exceptional customer service, meeting sales targets, and driving business growth.About the RoleThis is a part-time position that requires the ability to work in a fast-paced environment and maintain a high level of energy throughout each...

  • Customer Experience Center Representative

    2 months ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Sales and Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada Rogers Full time

    About UsRogers is a leader in the technology industry, dedicated to providing innovative solutions that enhance and simplify people's lives. Our retail teams are at the forefront of this mission, delivering exceptional customer experiences in our stores.Job SummaryWe are seeking a highly motivated Sales and Customer Experience Representative to join our...

  • Bilingual Customer Experience Representative

    6 months ago

    Edmonton, Canada Ennis Fabrics Full time

    Bilingual Customer Experience Representative (Full-time Remote - Work from Home) Languages Required: English & French Full time Hours: 9:00 AM MST - 5:30 PM MST - Monday - Friday (40 Hours per week) Location: Full-time remote - Work from Home Primary Responsibilities: (not in sequence of importance) Order Management: - Process orders accurately, advising...

  • Customer Service Representative for Self-Checkout Experience

    2 weeks ago

    Edmonton, Alberta, Canada Walmart Canada Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Self-Checkout Experience. In this role, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.

  • Customer Experience Specialist

    3 months ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Edmonton, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...

  • Customer Experience Representative

    3 months ago

    Edmonton, Canada Indigo Books & Music Full time

    **Company Description** Location: IndigoSpirit Southgate Centre** **Shift: Flexible Weekday/Daytime/Evening Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo,...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    Company Description **Location: IndigoSpirit Southgate Centre** **Shift: Weekday/Daytime/Evening Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    **Company Description** **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Indigo Books & Music Full time

    Company Description Early Morning Operations - 5 am start Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...