Manager, Defined Benefits Administration

6 months ago

Mississauga, Canada Gallagher Full time

About Us:
Embark on a journey of meaningful impact with Buck Canada, where a century of experience meets a world of possibilities. As we redefine the landscape of HR, pensions, and employee benefits consulting, you'll be at the forefront of transformative solutions. Join us, and together, we'll create a future where businesses and individuals thrive, and aspirations know no boundaries.

Overview:
Buck, a Gallagher company, opens doors to a world of boundless opportunity and innovation. As part of our integrated team, you'll immerse yourself in the exciting journey of serving HR departments and trustees across diverse industries. Together, we'll build pathways to a brighter future for clients worldwide, harnessing the power of collective brilliance and shaping careers that ignite passions. Our integrated HR consulting, benefits administration and technology services allow us to deliver on the many needs of our clients by drawing on our strength, diversity, and experiences in creating positive outcomes.

Buck is an integrated HR, pensions, and employee benefits consulting, technology, and administration services firm. Founded more than 100 years ago as an actuarial consultancy, we’ve evolved to serve organizations and trustees across the health, wealth, and career spectrum.

**Responsibilities**:
As a Manager, DB Administration, you will be responsible for all aspects of leading and developing a team of administrators for one or more clients, ensuring the timely delivery and quality of services, and building deep relationships with clients. With your attention to detail, you will accurately review complex automated and manual calculations. Drawing upon your extensive defined benefit administration expertise, you have a passion for excellence and enthusiasm to drive business results by identifying and implementing process improvement opportunities, while demonstrating effective and positive leadership.

**Key Responsibilities**
- Lead a team of administrators by championing quality, integrating team efforts, and building depth of expertise
- Ensure all services delivered adhere to established procedures and plan/client requirements, while ensuring that quality control and audit standards are met
- Plan and monitor workflows to ensure the timely delivery of services
- Monitor compliance updates and their applicability to your team
- Maintain a strong client relationship and engage in regular client interactions
- Quality review various types of benefit calculations and member communications, including complex cases
- Lead, monitor and/or initiate project work
- Manage change management process to ensure that client requirements are met
- Understand the various administration systems and tools
- Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met
- Create and/or manage client process documentation
- Develop strong internal relationships and provide associated support teams with documentation, training, and guidance
- Recommend policy and process changes/improvements
- Prepare client invoicing
- Review new business pricing and proposals
- Foster career development by providing training/coaching to team members
- Act as an effective people manager to team members, including recognizing accomplishments, participating in salary and promotional recommendations, managing the employee performance process, and ensuring that new team members receive training

Qualifications:

- Minimum of 8 years progressive defined benefit administration experience
- Demonstrated understanding of defined benefit plan design and the Canadian pension system
- Deep understanding of the employee life cycle and end-to-end administration processing
- Strong knowledge of defined benefit pension plan administration, policy, and the legislation of various jurisdictions
- Strong working knowledge of Income Tax Act as it applies to defined benefit pension plans
- Experience managing and leading teams
- Demonstrated ability to effectively build strong external and internal relationships
- Strong proficiency in Microsoft Excel and Word
- Excellent English-language oral and written communication skills
- Strong analytical and problem-solving skills
- Strong attention to detail
- Proven project management skills and ability to handle and manage multiple tasks simultaneously
- High ethical standards
- Client satisfaction focus
- Team-oriented work style, but the ability to also work independently
- Strong interpersonal skills, providing the ability to manage a variety of business partner relationships
- Professional client-focused manner and diplomacy
- Ability to remain poised, patient, empathetic, tactful and composed while communicating with client, staff, and plan participants
- Ability to organize, set priorities, manage multiple and changing priorities in a fast-paced and team-oriented environment
- Strong mentoring and training skills
- Bachelor's or Associate's Degre

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