Current jobs related to Customer Service Manager - Greater Toronto Area - Countrywide Homes

  • Dispatcher/sales/customer Service

    7 months ago

    Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Project Manager

    7 months ago

    Greater Toronto Area, Canada Aquazen Services Full time

    Aquazen Services is a plumbing and mechanical company that services the condominum and commercial industry. Specializing in piping retrofits and drain cleaning maintenace for large buildings and our newest division of smart plumbing products and services. Aquazen is looking for a project manager to provide the following: - Asses mechanical drawings and...

  • New Home Inspector

    6 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • Customer Service Representative

    2 weeks ago

    Greater Toronto Area, Canada IQ Cars Full time

    **About Us** IQ Cars is a leader in the automotive sales industry, dedicated to providing exceptional service and seamless experiences for our customers. We are looking for a detail-oriented and customer-focused **Customer Service Representative / Lead Management Coordinator** to join our team and oversee the management of inbound leads. The **Customer...

  • Manager, Customs

    1 week ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations.Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    1 week ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    3 weeks ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    1 month ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    1 month ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    1 month ago

    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Outside Sales Representative

    2 months ago

    Greater Toronto Area, Canada Wilcox Door Service Inc. Full time

    **Job Posting: Outside Sales Representative (Account Manager)**: - Wilcox Door Service Inc._ Are you a results-oriented sales professional with a knack for building strong client relationships? Wilcox Door Service Inc., a leader in industrial door and dock solutions, is looking for a motivated **Outside Sales Representative (Account Manager)** to drive...

  • Bilingual Customer Service Representative

    6 months ago

    Greater Toronto Area, Canada Tire Discounter Group Inc. Full time

    **Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...

  • Csr (Customer Service Representative)

    6 months ago

    Greater Toronto Area, Canada SBI Canada Bank Full time

    **CSR -Back Office** **This position reports to the Supervisor/Asst. Manager/VP(Back Office) and is primarily responsible for performing the following functions**: **Roles & Responsibilities of CSR** - Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence. - Conducting customer due diligence in accordance with...

  • Customer Service and Reservation Expert

    3 weeks ago

    Greater Toronto Area, Canada Jonview Full time

    About JonviewAt Jonview, we strive for excellence in customer service and reservation management. Our team is dedicated to providing exceptional experiences for our clients and partners.Job Description:We are seeking a highly skilled Customer Service and Reservation Expert to join our team. In this hybrid role, you will work closely with our reservations and...

  • Customer Service/scheduler

    7 months ago

    Greater Toronto Area, Canada Bruce Telecom Full time

    Customer Service Representative **Duties**: - Conduct outbound calling to existing and potential customers - Provide exceptional customer service and support - Assist customers with inquiries, concerns, and requests - Analyze customer needs and recommend appropriate products or services - Maintain accurate and detailed customer records - Collaborate with...

  • Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada CYGNVS Full time

    About the jobOur Customer Success Manager is responsible for the success of CYGNVS’s existing customers by developing trusted relationships within accounts, continuously driving value for our customers and net dollar revenue retention.We are looking for collaborative, self-motivated and highly skilled candidate to drive revenue growth across a set of...

  • Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada CYGNVS Full time

    About the job Our Customer Success Manager is responsible for the success of CYGNVS’s existing customers by developing trusted relationships within accounts, continuously driving value for our customers and net dollar revenue retention. We are looking for collaborative, self-motivated and highly skilled candidate to drive revenue growth across a set of...

  • Sales & Customer Relationship Manager

    1 month ago

    Greater Toronto Area, Canada Mianco Group Inc. Full time

    **About Us**: Mianco Group Inc. is the parent company of Mianco Environmental and Mianco Ready-Mix, each specializing in services tailored to the construction and environmental sectors. Mianco Environmental excels in waste management, excess soil disposal, and recycling services, while Mianco Ready-Mix delivers high-quality concrete solutions for contractors...

  • Customer Service

    3 months ago

    Greater Toronto Area, Canada Micom Americas Inc. Full time

    **Duties and Responsibilities** - Make effective decisions independently - Communicate effectively with sales representatives and clients. - Collaborate with others as a part of a team - Responsible for project quoting - Create and manage quotes for swing and slide door projects based on customer requirements - Support administration and management in...

  • Customer Service Representative

    4 weeks ago

    Greater Toronto Area, Canada Global Furniture Group Full time

    The Customer Service Representative is accountable for ensuring an exceptional experience with our customers through our dealer network, sales representative. They must ensure customer receive efficient and courteous service at all times. The customer focus will be with US Dealers. This incumbent is responsible for receiving and answering, within established...

Customer Service Manager

7 months ago

Greater Toronto Area, Canada Countrywide Homes Full time

**Customer Service Manager**

CountryWide is a privately owned real estate development company based in Vaughan, Ontario, affiliated with the Con-Drain Group of Companies. CountryWide is dedicated to building premium homes and master planned communities. With over 42 communities built or under construction, Countywide is always looking to add new, innovative and sustainable designs to our portfolio and continue to build trust with prospective customers and homeowners.

The Customer Service Manager will manage and oversee our internal and external customer service team that delivers front line support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and operational service requests.

**KEY RESPONSIBILITIES**
- Manage Tarion Portal for any Conciliations/charges administered and coordinate/liase for corrective action in order to clear up any deficiencies in a timely manner
- Determine if corrective work order is needed
- Communicate work needed to warranty technicians as well as sub trades and/or internal parties
- Participate in root-cause analysis
- Schedule and manage Service Technician/Trade work in order to complete all deficiencies outstanding per warrantable items
- Manage trades to completion of service requests to customers satisfaction
- Coordinate service related tasks as requested (adjustments and repairs)
- Establish and maintain positive customer relationships, internally and externally
- Determine trade accountability for back charges and PO’s
- Authorize work performed up to approval limits, with signoff by Executives
- Track the completion of deficiencies and produce necessary reports
- Review and maintain service correspondence between builder, purchaser and Tarion
- Create service reports for ownership, senior staff & sub contractors
- Analyze deficiency reports and schedule service crews to meet builder’s deadlines and purchasers expectations
- Communicate with sales, construction and Tarion to ensure continuity of warrantable items
- Train, monitor and support office staff ensuring individuals are able to perform assigned duties and responsibilities
- Conduct bi-weekly status meetings with the team
- Such other duties and tasks that may be assigned to you by your Manager and superiors from time to time

**EXPERIENCE & QUALIFICATIONS**
- Bachelor’s Degree in Business Administration or a related administrative or managerial field
- At least 10 years of experience working in the field of customer service for a low rise builder and 3 years of experience in a managerial position is strongly preferred
- Experience in the low rise home building industry is essential
- Knowledge of Tarion rules and procedures as well as Tarion builder guidelines
- Ability to train and mentor a customer service team
- Effective listening skills, and patience and tolerance when dealing with difficult customers
- Excellent written and verbal communication skills
- Fast response time
- Problem-solving and decision-making skills
- Knowledge about the processes involved in resolving product or service related issues when highlighted by a customer
- Proficiency with Newstar software is considered an asset.

CountryWide Homes offers attractive pay, great corporate culture, and employee benefits. Benefits include extended medical, dental, and vision care, pension after one year, and a pooled benefits program (LTD, STD, AD&D, and life insurance).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- On call

**Experience**:

- customer service for a low rise builder: 10 years (preferred)
- low rise builder: 3 years (preferred)
- Tarion builder guidelines and rules: 3 years (preferred)
- Team management: 3 years (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: On the road