Customer Service Manager

4 months ago

Greater Toronto Area, Canada Countrywide Homes Full time

**Customer Service Manager**

CountryWide is a privately owned real estate development company based in Vaughan, Ontario, affiliated with the Con-Drain Group of Companies. CountryWide is dedicated to building premium homes and master planned communities. With over 42 communities built or under construction, Countywide is always looking to add new, innovative and sustainable designs to our portfolio and continue to build trust with prospective customers and homeowners.

The Customer Service Manager will manage and oversee our internal and external customer service team that delivers front line support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and operational service requests.

**KEY RESPONSIBILITIES**
- Manage Tarion Portal for any Conciliations/charges administered and coordinate/liase for corrective action in order to clear up any deficiencies in a timely manner
- Determine if corrective work order is needed
- Communicate work needed to warranty technicians as well as sub trades and/or internal parties
- Participate in root-cause analysis
- Schedule and manage Service Technician/Trade work in order to complete all deficiencies outstanding per warrantable items
- Manage trades to completion of service requests to customers satisfaction
- Coordinate service related tasks as requested (adjustments and repairs)
- Establish and maintain positive customer relationships, internally and externally
- Determine trade accountability for back charges and PO’s
- Authorize work performed up to approval limits, with signoff by Executives
- Track the completion of deficiencies and produce necessary reports
- Review and maintain service correspondence between builder, purchaser and Tarion
- Create service reports for ownership, senior staff & sub contractors
- Analyze deficiency reports and schedule service crews to meet builder’s deadlines and purchasers expectations
- Communicate with sales, construction and Tarion to ensure continuity of warrantable items
- Train, monitor and support office staff ensuring individuals are able to perform assigned duties and responsibilities
- Conduct bi-weekly status meetings with the team
- Such other duties and tasks that may be assigned to you by your Manager and superiors from time to time

**EXPERIENCE & QUALIFICATIONS**
- Bachelor’s Degree in Business Administration or a related administrative or managerial field
- At least 10 years of experience working in the field of customer service for a low rise builder and 3 years of experience in a managerial position is strongly preferred
- Experience in the low rise home building industry is essential
- Knowledge of Tarion rules and procedures as well as Tarion builder guidelines
- Ability to train and mentor a customer service team
- Effective listening skills, and patience and tolerance when dealing with difficult customers
- Excellent written and verbal communication skills
- Fast response time
- Problem-solving and decision-making skills
- Knowledge about the processes involved in resolving product or service related issues when highlighted by a customer
- Proficiency with Newstar software is considered an asset.

CountryWide Homes offers attractive pay, great corporate culture, and employee benefits. Benefits include extended medical, dental, and vision care, pension after one year, and a pooled benefits program (LTD, STD, AD&D, and life insurance).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- On call

**Experience**:

- customer service for a low rise builder: 10 years (preferred)
- low rise builder: 3 years (preferred)
- Tarion builder guidelines and rules: 3 years (preferred)
- Team management: 3 years (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: On the road

  • Customer Service Specialist

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Service Specialist

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Service Manager

    4 days ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Canadian Down & Feather Company Inc. As a key member of our customer service department, you will be responsible for ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage and supervise a team of customer service...

  • Customer Service Manager

    4 days ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Canadian Down & Feather Company Inc. As a key member of our customer service department, you will be responsible for ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage and supervise a team of customer service...

  • Customer Service Manager

    2 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Canadian Down & Feather Company Inc.As a key member of our customer-facing team, you will be responsible for ensuring our customers receive exceptional service and support. This role requires a strong passion for delivering high-quality customer...

  • Customer Service Manager

    2 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Canadian Down & Feather Company Inc.As a key member of our customer-facing team, you will be responsible for ensuring our customers receive exceptional service and support. This role requires a strong passion for delivering high-quality customer...

  • Customer Service Manager

    2 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    Customer Service ManagerAs the Customer Service Manager, you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This role is...

  • Customer Service Manager

    3 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    Customer Service ManagerAs the Customer Service Manager, you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This role is...

  • Customer Service Manager

    3 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    Customer Service Manager As the Customer Service Manager , you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This role is...

  • Customer Service Manager

    3 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    Customer Service ManagerAs the Customer Service Manager, you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This role is...

  • Dispatcher/sales/customer Service

    4 months ago

    Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Project Manager

    4 months ago

    Greater Toronto Area, Canada Aquazen Services Full time

    Aquazen Services is a plumbing and mechanical company that services the condominum and commercial industry. Specializing in piping retrofits and drain cleaning maintenace for large buildings and our newest division of smart plumbing products and services. Aquazen is looking for a project manager to provide the following: - Asses mechanical drawings and...

  • Customer Service Manager

    3 weeks ago

    Greater Toronto Area, Canada, Ontario Canadian Down & Feather Company Inc. Full time

    Customer Service ManagerAs the Customer Service Manager, you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This role is...

  • Lead Customer Engagement Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Customer Service Director

    3 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Canadian Down & Feather Company Inc. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesTeam Leadership...

  • Customer Service Director

    3 weeks ago

    Greater Toronto Area, Canada Canadian Down & Feather Company Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Canadian Down & Feather Company Inc. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesTeam Leadership...

  • New Home Inspector

    4 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...