Current jobs related to Customer Success Manager - Greater Toronto Area - CYGNVS

  • Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you!Tophat...

  • Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you!Tophat...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada CYGNVS Full time

    About the jobOur Customer Success Manager is responsible for the success of CYGNVS’s existing customers by developing trusted relationships within accounts, continuously driving value for our customers and net dollar revenue retention.We are looking for collaborative, self-motivated and highly skilled candidate to drive revenue growth across a set of...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you!Tophat...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you! Tophat...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you!Tophat...

  • Customer Success Manager

    7 months ago

    Greater Toronto Area, Canada PocketHealth Full time

    **About the team & the role**: We are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream **Customer Success Manager **loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth programs within your accounts, and obsessing about...

  • Customer Success Account Management

    7 months ago

    Greater Toronto Area, Canada Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster...

  • Customer Success Account Manager

    2 weeks ago

    Greater Toronto Area, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada, Ontario TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for...

  • Senior Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Senior Customer Success Manager

    1 week ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Senior Customer Success Manager

    11 hours ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Customer Success Account Management

    5 days ago

    Greater Toronto Area, Canada Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...

  • Customer Success Manager

    2 weeks ago

    Greater Montreal Area, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Enterprise Customer Success Manager Role

    2 months ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Enterprise Customer Success Manager Role

    2 months ago

    Greater Toronto Area, Canada Ascend FS Full time

    About Ascend Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help...

  • Enterprise Customer Success Manager Role

    2 months ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Customer Success Experience Specialist

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you a seasoned professional in customer success who excels at simplifying complex technical concepts and turning challenges into opportunities for growth? Do you have a passion for delivering exceptional customer experiences and building strong, lasting relationships?Tophat HR is proud to partner with our prominent client in the IT industry to find an...

  • Customer Success Specialist

    7 months ago

    Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

Customer Success Manager

4 weeks ago

Greater Toronto Area, Canada CYGNVS Full time

About the job


Our Customer Success Manager is responsible for the success of CYGNVS’s existing customers by developing trusted relationships within accounts, continuously driving value for our customers and net dollar revenue retention.

We are looking for collaborative, self-motivated and highly skilled candidate to drive revenue growth across a set of existing customers and own the customer relationship.

The successful candidate will work with the solutions architects, sales and client experience teams to provide a fulfilling experience to our customers.


For this role, you are closely based in Great Toronto Area (GTA) and able to work in a hybrid environment, approximately 2-3 times a week in the office.


Your Responsibilities

  • Own customer relationships and act as an internal advocate on their behalf.
  • Build, manage, and optimize our customer experience - Drive usage and adoption of the CYGNVS platform
  • Manage the retention and expansion of a book of business.
  • Collaborate with the Sales team to ensure a seamless transition from prospect to customer.
  • Facilitate the customer’s product journey through support touch-points; including business reviews, identifying upsell/cross sell opportunities and providing recommendations on best practices.
  • Conduct client outreach and manage customer expectations to drive customer retention and growth.
  • Utilize customer feedback and data to identify potential risk and use your curiosity and business acumen to mitigate churn.
  • Understand your customers’ requirements and their level of adoption of the CYGNVS platform to proactively assess risk in upcoming contract renewals.
  • Provide regular status reports to stakeholders on progress against established goals and manage account escalations.
  • Support the successful delivery of projects by providing technical direction and guidance and coordinating development oversight.
  • Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.


Our Ideal Candidate

  • Bachelor’s degree or equivalent
  • At least 5-6 years as an Client Manager, Customer Success Manager, Sales Engineer, Solution Consultant, Account Manager, or related field in the SaaS and/or enterprise software industry
  • Previous experience with customer retention and upsell is a MUST
  • Excellent verbal and written communication skills, with an ability to work in a team environment.
  • Keen attention to detail.
  • Able to clearly and concisely articulate technology and product positioning to both business and technical users (Proactively connecting the dots for our prospects and clients)
  • Comfortable with SaaS technology and data.
  • Enjoys interacting with customers and clients, customer first attitude.
  • Familiarity with HubSpot, Office 365
  • Strong analytical and quantitative skills
  • Previous Cyber or Security technology experience a plus
  • Thrive in a startup environment and able to take initiative with limited precedent and supervision.