HR & Employment Relations Advisor - Brighthr

3 months ago

Toronto, Canada Peninsula Canada Full time

**Company**: BrightHR Limited

**Job Title**:HR & Employment Relations Advisor

**Location**: Toronto, ON

**Full/Part-Time**: Full Time

**Salary**: $50,000 - $60,000

**About Us**

Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you

Bright believes in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms the way employers manage their people and their business. BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We're here to champion small business owners and support them on their journey to a brighter future.

**The Role of HR & Employment Relations Advisor**

The HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. If you have an HR qualification, and some exposure to working within HR, this could be a great opportunity for you to expand your knowledge and your skills to further your HR career.

**Day-to-Day Duties &** **Responsibilities**
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable

**What you Bring to the Team**
- CHRP/CPHR designation
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery

**Why work at BrightHR?**
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years' service
- Ask about our Bright Days, and more

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