Brighthr - HR & Employment Relations Advisor

5 months ago


Toronto, Canada Peninsula Canada Full time

**Company**:BrightHR Limited

**Job Title**:BrightHR**:

- **HR & Employment Relations Advisor

**Location**:ON-SITE. **Toronto, ON.

**Salary**: $55,000 to $60,000

**Working Hours**: 10:00am to 6:30pm

**The Role of HR & Employment Relations Advisor**

**Day-to-Day Duties and Responsibilities**
- To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To provide clients with supporting information and direct them to relevant documents in the BrightBase document library to support the advice/ solutions provided
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable
- To undertake welcome calls with new clients to discuss our services and provide details on how the advice service operates
- To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation.

**What you Bring to the Team**
- CHRP/CPHR designation
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery

**Company Benefits**
- Ask about our Bright Days
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
- Company incentives, access to discounts.

**Why join BrightHR**

Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.



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