Front Office Manager- Hidden Ridge Resort

3 weeks ago

Banff, Canada Banff Caribou Properties Ltd. Full time

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.
As Front Office Manager you will be responsible for ensuring that all front office operations run smoothly and efficiently. You will work with the General Manager and all department heads to ensure budget and sales targets are met and that guests consistently receive an excellent experience while visiting the hotel.

**Responsibilities**:

- Motivate, train and lead front office colleagues.
- Ensure the highest standards of customer service are observed by all Front Office staff.
- Manage departmental budget (including financial, labor and other resources), and utilize yield management tools to meet and exceed sales objectives.
- Oversee the proactive management of room inventory for timeshare and regular hotel bookings.
- Prepare staff schedules, reports and other documentation in a timely and accurate manner.
- Lead recruitment and selection activities in partnership with Human Resources to build and maintain an effective Front Office Team.
- Maintain professional standards and service levels to internal and external customers.
- Monitor, audit and verify financial transactions to maintain accuracy and ensure correct procedure.
- Handle, investigate and resolve guest concerns in a timely and professional manner.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Lead by example, promoting a productive, inclusive, safe, healthy and enjoyable work environment that embodies the core philosophies of the Banff Lodging Company.
- Develop strong working relationships and collaborate with colleagues across all departments, ensuring guest service requests are fulfilled and issues resolved in a timely and effective manner.
- Liaise with the Payroll Team to ensure new hire, pay enquiries, terminations, and other routine tasks are processed efficiently.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Additional duties may be assigned to help meet guest needs.

**Skills and Experience**:

- Previous supervisory/management experience within a hotel or similar front office environment (minimum 12 months is desirable).
- Excellent written and verbal communication skills (English essential) and numerical proficiency.
- Ability to organize, prioritize and time manage your workload in a busy, fast-pace environment.
- Prior experience training, coaching, mentoring and motivating colleagues.
- Previous experience with hotel information management systems is desirable. Prior experience with Maestro will be considered a significant asset.
- Exceptional conflict resolution, negotiation and objection handling skills.

Please note that only applicants selected for further consideration will be contacted.

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