Front Desk Agent

5 months ago

Banff, Canada Bow View Lodge Full time

_**Welcome**_ _- _Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all with an **ideal location**, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other.

Thank you for your interest in joining our team as Front Desk Agent, a team which works to create the **best experiences for our guests and fellow staff**.

We are proud to say that we are a **Bow Valley Workplace Inclusion Charter Signatory** and we welcome people of all lifestyles, origins, beliefs and other.

**Employee Incentives**:

- **Term bonus **of up to $1500.
- **Staff accommodation** from $8.00 per day (_based on availability)._
- **Friends and family rate** for hotel rooms and in our two in-house restaurants.
- **Staff Cafeteria **open 24/7, serving lunch and dinner daily (_payroll deduction for hot meals)_
- **Health benefits **available after 6 months of employment.
- Corporate **Canoe Club Pass**

**Duties include (but are not limited to)**:

- Create, cancel, and change room reservations both in person and over the phone
- Provide excellent customer service through all channels
- Communicate well with staff and guests
- Provide information on hotel facilities and services, including information and services required for guests with special needs
- Act self-sufficiently with mínimal supervision
- Clerical duties (i.e. faxing, filing, photocopying)
- Decision making, critical thinking, job task planning and organizing
- Maintain a tidy and organized work space
- Reliable and can commit to at least 6-12 months of employment
- Has 1 years previous hotel front desk or reservation experience
- Is a capable multi-tasker with a keen attention to detail
- Has a professional and friendly demeanor in person and over the telephone
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Has experience working with Microsoft Office

**Other benefits**:

- Education reimbursement for English as a Second Language Course
- Payroll deduction available for a local gym membership
- Living in beautiful Banff National Park

**Job Types**: Full-time, Permanent

**Salary**: $16.75-$18.25 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Application question(s):

- When is your available start date?
- How long do you plan to work with us?
- Please state your pronoun (optional).

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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