![AccorHotel](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
4 days ago
**Company Description**
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
The Front Desk Supervisor performs the duties of a Guest Services Agent while also supervising front desk team members to ensure efficient and smooth operations, resulting in excellent feedback and guest satisfaction.
**Duties and Responsibilities**
- Provide professional, courteous, timely, and accurate guest service that goes above and beyond guests’ expectations.
- Train new staff members and provide ongoing feedback.
- Help create a positive, encouraging, and motivating team environment. Support, coach, and ensure that each member of the front office team is working as per hotel standards.
- Serve as the escalation point for guest issues when required, handle guest concerns, and react quickly and professionally.
- Coordinate with management to ensure smooth Front Office operations, problem solve on the spot when required, report technical issues in a timely manner.
- Be fully knowledgeable of night audit procedures.
- Make arrangements for special requests, VIP accommodations, and distribution of VIP lists to appropriate departments.
- Perform the duties of a Guest Services Agent and other tasks and duties assigned by management as required.
**Qualifications**
- 3 years of experience working at a hotel front desk
- 1 year of experience working at the supervisory level
- Available to work a flexible schedule
- Experience in Opera is an asset
- Responsible problem solving skills
- Keen attention to detail, even when under pressure
- Organized and able to successfully complete multiple tasks simultaneously
- Proven leadership skills and a passion for coaching and developing a team
**Additional Information** Job Perks & Benefits**:
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
-
Front Desk Supervisor
1 month ago
Banff, Canada Banff Lodging Co. Full timeFront Desk Supervisor Banff, AB, Canada Req #614 Saturday, May 25, 2024 As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork,...
-
Front Desk Supervisor
4 weeks ago
Banff, Canada Banff Lodging Co. Full timeFront Desk Supervisor Banff, AB, Canada Req #614 Saturday, May 25, 2024 As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork,...
-
Front Desk Supervisor
2 weeks ago
Banff, Canada Banff Lodging Co. Full timeFront Desk Supervisor Banff, AB T1L, Canada Req #614 Wednesday, June 12, 2024 As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork,...
-
Front Desk Supervisor
3 days ago
Banff, Canada Banff Lodging Co. Full timeFront Desk Supervisor Banff, AB T1L, Canada Req #614 Thursday, June 27, 2024 As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork,...
-
Front Desk Supervisor
2 weeks ago
Banff, Alberta, Canada Banff Caribou Properties Full timeAs one of Banff's leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...
-
Front Desk Supervisor
2 weeks ago
Banff, Canada Banff Caribou Properties Ltd. Full timeAs one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...
-
Front Desk Supervisor
2 weeks ago
Banff, Canada Banff Caribou Properties Ltd. Full timeThe Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us! **This Position Offers**: Permanent full-time position Anniversary bonus Clean &...
-
Front Desk Supervisor
2 weeks ago
Banff, Canada Canadian Rocky Mountain Resorts Full time**PRIMARY FUNCTION** The Front Desk Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Guest Service Agents and Bell/Shuttle staff, ensuring efficient front desk operations, and maintaining the highest levels of...
-
Assistant Front Desk Manager
3 weeks ago
Banff, Canada FAIRMONT Full time**Company Description** Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description** Assistant Front Desk...
-
Assistant Front Desk Manager
1 month ago
Banff, Canada Accor Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Assistant Front Desk Manager ...
-
Assistant Front Desk Manager
1 month ago
Banff, Canada FAIRMONT Full timeJob DescriptionAssistant Front Desk ManagerRepresenting The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage...
-
Assistant Front Desk Manager
1 month ago
Banff, Canada Fairmont Banff Springs Full timeCompany DescriptionJoin the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionAssistant Front Desk ManagerRepresenting The...
-
Front Desk Agent
3 weeks ago
Banff, Canada Hostelling International Canada Full timeHI BANFFBanff is a world-class destination, it’s on every backpacker’s bucket list, both for the unspoiled wilderness and outdooropportunities the National Park has to offer. The town is internationally renowned for being a great place to work, live and party with young travel driven people from all over the world and there’s no better place to do this...
-
Front Desk Agent
3 weeks ago
Banff, Canada Banff Caribou Properties Ltd. Full timeWe are seeking a skilled and enthusiastic front desk agent to join our team in the beautiful town of Banff. Nestled in the heart of the Canadian Rockies, Banff is a spectacular destination that attracts visitors from all over the world. With its world class ski resorts, crystal clear lakes, and miles of hiking trails, Banff is a paradise for outdoor...
-
Front Desk Agent
1 week ago
Banff, Alberta, Canada Banff Caribou Properties Ltd. Full timeWe are seeking a skilled and enthusiastic front desk agent to join our team in the beautiful town of Banff. Nestled in the heart of the Canadian Rockies, Banff is a spectacular destination that attracts visitors from all over the world. With its world class ski resorts, crystal clear lakes, and miles of hiking trails, Banff is a paradise for outdoor...
-
Front Desk Agent
3 weeks ago
Banff, Canada Banff Caribou Properties Ltd. Full timeAs one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...
-
Front Desk Agent
4 weeks ago
Banff, Canada Banff Caribou Properties Ltd. Full timeAs one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for...
-
Front Desk Agent
1 week ago
Banff, Canada Banff Caribou Properties Ltd. Full timeAs one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...
-
Front Office Overnight Supervisor
2 weeks ago
Banff, Canada FAIRMONT Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: **Front Office Overnight...
-
Front Office Overnight Supervisor
1 week ago
Banff, Canada Fairmont Banff Springs Full timeCompany Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. **Job Description**: Front Office Overnight...