Front Desk Supervisor

3 months ago

Banff, Canada Banff Caribou Properties Ltd. Full time

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

**As a Front Desk Supervisor, you’ll be responsible for**:

- Supervise and lead the front desk team, including front desk agents and concierge staff.
- Monitor and manage guest check-in and check-out procedures, resolving any guest issues or concerns.
- Train and mentor front desk staff, providing ongoing guidance and performance feedback.
- Maintain accurate records of room availability, rates, and reservations using hotel management software.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Oversee cash handling procedures, including auditing cash drawers and preparing daily reports.
- Manage guest billing, invoicing, and payment processing.
- Assist in the preparation of occupancy reports, financial statements, and other administrative tasks.

**Skills and experience**:

- Proven experience in front desk operations, with a minimum of 1 years in a supervisory or leadership role.
- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency is an asset.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- A positive team player attitude and a strong willingness to learn.

Still not convinced? Here are some more benefits of working with Banff Lodging Co.:

- Affordable & clean employee housing.
- Huge food & beverage discounts throughout all BLC restaurants.
- Excellent heath & wellbeing programs including free yoga, discounted ski passes, free canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services.
- Complimentary hotel stays at any of our 15 hotels

Please note that only applicants selected for further consideration will be contacted.

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