Front Desk Supervisor

3 months ago

Banff, Canada Banff Caribou Properties Ltd. Full time

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.
**As a Front Desk Supervisor, you’ll be responsible for**:

- Supervise and lead the front desk team, including front desk agents and concierge staff.
- Monitor and manage guest check-in and check-out procedures, resolving any guest issues or concerns.
- Train and mentor front desk staff, providing ongoing guidance and performance feedback.
- Maintain accurate records of room availability, rates, and reservations using hotel management software.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Oversee cash handling procedures, including auditing cash drawers and preparing daily reports.
- Manage guest billing, invoicing, and payment processing.
- Assist in the preparation of occupancy reports, financial statements, and other administrative tasks.
- Additional tasks as required.

**Skills and experience**:

- Proven experience in front desk operations, with a minimum of 1 years in a supervisory or leadership role.
- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency is an asset.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- A positive team player attitude and a strong willingness to learn.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

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