Bilingual New Business Associate
3 months ago
**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
**Working Arrangement**
Hybrid
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers.
Manulife’s Individual Insurance team currently has an opportunity for a Bilingual New Business Associate.
We are looking for a dynamic individual who understands our customer focused culture.
**Progress to**: Issuing policy contracts including in good order review (which involves determining which amendments are required), review of issue requirements and creation of amendments as needed.
**Key Accountabilities**:
- Issue Life and Critical Illness contracts
- Print, binding and assemble all insurance contracts
- Self-check each file for accuracy before submitting to Quality Checker
- Meet the team’s benchmark accuracy and productivity standards at 98% or above
- Daily balancing of internal reports
- Able to manage and use the team’s online reference tool, job aides and excel trackers
- Demonstrate teamwork, flexibility, self-initiative in a fast-paced production environment
- Self-motivated problem solver and dedicated to supporting the business needs, i.e. overtime requirement
- Conducted research on a daily basis to identify potential gaps and issues that would affect the market position of our clients
- Manage customer’s needs and service expectations
**Qualifications**
- Fluent in the French & English language (written and oral)
- Proven keyboarding skills with speed, accuracy, and attention to detail
- Strong written communication skills and ability to concisely correspond with internal teams
- Ability to multi-task and manage high volumes of work
- Identify and action follow up questions to ensure all information is obtained
- Proficient in the use of Microsoft Word and Excel
- Must be a positive, team player who understands their impact on the Customer Service Experience
- Must be adaptable and able to deal with ongoing change management
- Ability to research, identify a problem and provide input to finding a solution
- Knowledge of individual life insurance terminology and products is an asset
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer**
**Salary & Benefits**
The annual base salary for this role is listed below.
**Primary Location**
Waterloo, Ontario
**Salary range is expected to be between**
$36,600.00 CAD - $61,000.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
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