Helpdesk Senior Associate
3 weeks ago
Location: hybrid
The Issue Team, New business and Replacement/Transformation is hiring a new Senior Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service Opportunities to evolve exist within the same team towards Intermediate and Senior.
The Senior Case Associate is responsible for the administration of insurance proposals, from the verification of the application to the mailing of the contract. His / her responsibilities include analyzing the application, submitting, as needed, records to medical underwriters, adjusting accounting entries and arranging for premiums to be paid, issuing or declining the contract, and of course communications with advisors, our direct clients. The Associate communicates daily with the advisors, by telephone and email, to ensure that they are aware of the status of the file and have all the information we need to establish the contract. b>
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- Ability to communicate effectively in writing and over the phone.
Assets:
- Knowledge of individual insurance products.
- Knowledge of Sun Life systems (Ingenium, MLIF, customer service desk).
- Flexible Benefits from the day you join to meet the needs of you and your family.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
- Overtime may be required.
- As the complete training for this position requires 18 months, candidates are required to commit to working in this position for at least 18 months.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. p>
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.p>
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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