Helpdesk Senior Associate

3 weeks ago


Waterloo, Canada Sun Life Financial Full time
h3>Bilingual Senior Case Associate

Location: hybrid

The Issue Team, New business and Replacement/Transformation is hiring a new Senior Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service Opportunities to evolve exist within the same team towards Intermediate and Senior.

The Senior Case Associate is responsible for the administration of insurance proposals, from the verification of the application to the mailing of the contract. His / her responsibilities include analyzing the application, submitting, as needed, records to medical underwriters, adjusting accounting entries and arranging for premiums to be paid, issuing or declining the contract, and of course communications with advisors, our direct clients. The Associate communicates daily with the advisors, by telephone and email, to ensure that they are aware of the status of the file and have all the information we need to establish the contract. b>

  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
  • Ability to communicate effectively in writing and over the phone.

Assets:

  • Knowledge of individual insurance products.
  • Knowledge of Sun Life systems (Ingenium, MLIF, customer service desk).
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
    • Overtime may be required.
    • As the complete training for this position requires 18 months, candidates are required to commit to working in this position for at least 18 months.

      Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. p>

      Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.p>

      At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.



  • Waterloo, Canada Sun Life Full time

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families, and communities around the world.The Issue Team, New business and...

  • Senior Case Associate

    4 months ago


    Waterloo, Canada Sun Life Full time

    Job Description : The New Business Team, New business and Replacement/Transformation is hiring a new Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service! Opportunities to evolve exist within...


  • Waterloo, Canada Sun Life Financial Full time

    Bilingual Senior Case AssociateLocation: hybridThe Issue Team, New business and Replacement/Transformation is hiring a new Senior Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service!...


  • Waterloo, Canada Sun Life Financial Full time

    Bilingual Senior Case AssociateLocation: hybridThe Issue Team, New business and Replacement/Transformation is hiring a new Senior Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service!...


  • Waterloo, Canada Sun Life Financial Full time

    Bilingual Senior Case AssociateLocation: hybridThe Issue Team, New business and Replacement/Transformation is hiring a new Senior Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service!...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...


  • Waterloo, Canada Equitable Life of Canada Full time

    Senior Actuarial Production Associate Waterloo, ON, Canada Req #2345 Thursday, July 4, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our...

  • Sales Associate

    3 months ago


    Waterloo, Canada Olsen Europe Full time

    **We are currently recruiting for**: - Senior Stylist (Sales) - Stylist (Sales Associates) Olsen represents authentic, European fashion for self-assured women. With a rich history of over 50 years in fashion, our signature has been modern design and high-quality workmanship while always reflecting the current trends. Represented in more than 30 countries...


  • Waterloo, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...


  • Waterloo, Canada Value Village Full time

    **Job Title: Merchandise Processing Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Merchandise Processing Associates create an awesome...


  • Waterloo, Canada Dr. Kathy Smolewska, C.Psych. & Associates Full time

    Dr. Kathy Smolewska, C.Psych. & Associates is a small multi-disciplinary practice that provides psychological and neuropsychological assessment and treatment services to individuals living in Waterloo, Kitchener, Cambridge, Guelph and surrounding areas. Although the primary focus of our clinic is providing psychological, psychoeducational and...


  • Waterloo, Canada Dr. Kathy Smolewska, C.Psych. & Associates Full time

    Dr. Kathy Smolewska, C.Psych. & Associates is a small multi-disciplinary practice that provides psychological and neuropsychological assessment and treatment services to individuals living in Waterloo, Kitchener, Cambridge, Guelph and surrounding areas. Although the primary focus of our clinic is providing psychological, psychoeducational and...

  • Sales Floor Associate

    4 months ago


    Waterloo, Canada Value Village Full time

    **Job Title: Sales Floor Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Sales Floor Associates create an awesome experience for our...

  • Associate Director

    1 week ago


    Waterloo, Canada University of Waterloo Full time

    This role will engage in informal mechanisms to resolve complaints and will help individuals who have experienced harm to understand university systems, processes, next steps, and resources available to them. The Associate Director will lead a centralized process to manage complaints related to identity-based harm and will provide advice in handling...


  • Waterloo, Canada University of Waterloo Full time

    Overview: Reporting directly to the Faculty Association University of Waterloo (FAUW) President, the Executive Manager (EM) is a strategic leader and advisor, working in consultative partnership with elected leadership to further and enhance the services rendered by the FA to its members. As the most senior staff member in the Faculty Association, the EM is...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Associate Director, Response is responsible for providing direct support to individuals experiencing harm, including but not limited to ableism, antisemitism, homophobia, islamophobia, racism, sexism, transphobia and/or xenophobia. This role will engage in informal mechanisms to resolve complaints and will help individuals who...


  • Waterloo, Canada Savers Full time

    Job Title: Merchandise Processing AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...


  • Waterloo, Canada Savers Full time

    Job Title: Merchandise Processing AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The University of Waterloo seeks an Associate Provost, Campus Support and Accessibility who will play a key role in strategic planning and provide high-level vision and leadership in service to Waterloo’s mission. The Associate Provost will be accountable for advancing the campus experience for students, faculty, and staff through an integrated...

  • Associate Developer

    3 weeks ago


    Waterloo, Canada AltaML Full time

    Teams are structured around projects for the public sector, guided by the Project Delivery Manager, Product Owner, and Senior machine learning developers, to provide working models to support informed strategic decision-making around the use of key AI technologies in the public sector.This would be a 4 month paid contract starting January 2025 and ending in...