Manager - Retail Operations

3 months ago

Niagara, Canada Goodwill Industries Niagara Full time

The Manager of Retail Operations provides vision, leadership, and daily management to all donated goods business operations. Responsibilities for donated goods retail includes donation acquisition, retail sales performance, retail management personnel, customer service, developing and refining key metrics to measure performance, retail store operations and salvage operations.

**Essential Duties and Responsibilities**:

- Working closely with all departments to promote and maintain a safe working environment. Develops and implements strategies, action plans, staffing, and procedures to optimize processing and maximize the monetizing of donated goods.
- Responsible for the daily operations and top and bottom-line performance in revenue generating business operations.
- Implements and maintains operational business metrics that validate donated goods goals and objectives. In charge of establishing and maintaining procedures to yield desired outcomes for key performance indicators.
- Demonstrates leadership by holding team members accountable for established best practices and standard operation procedures.
- Responsible for staffing, training, customer service, process improvement(s), communications, and safety. Develops and implements strategies regarding retail staffing to maximize organization’s profitability.
- Assists in the development of team goals and objectives and monitor progress towards achieving those goals.
- Assists in new store development, store restructuring and new store openings.
- Learn ADP payroll systems for time keeping and scheduling/attendance.
- Maintains a high degree of confidentiality, accuracy, and a professional work environment.
- Works closely with all leadership team members to facilitate excellent internal communication across all departments.
- Responsible for the daily operations and top and bottom-line performance in revenue generating business operations (i.e., retail stores, e-commerce
- Creates, implements and maintains operational business metrics that validate donated goods goals and objectives via point-of-sale and production processing system.
- Responsible for staff training on a variety of topics, such as customer service, process improvement(s), communications, and safety. Coordinates all staff training events with department heads to facilitate organization’s commitment to ongoing learning.
- All other duties as assigned.

**Qualifications**:

- Diploma in Business or equivalent as recognized by the Ministry of Education preferred.
- 5+ years’ experience in a management role
- Can effectively multi-task, has a high degree of attention to detail, and can meet deadlines consistently.
- Advanced computer skills, including Microsoft Office Suite.
- Ability to communicate both orally and in writing.
- Advanced math skills and understanding of financial statements and cash control procedures.
- Advanced knowledge of POS systems.
- Experience in purchasing and working with multiple vendors.
- Maintain a valid CPR/First Aid certificate an asset
- Valid driver’s license is required.

**Salary**: $31.79 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Management: 5 years (required)

Work Location: In person

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