Associate Manager, Payments

6 months ago

Halifax, Canada Scotiabank Full time

Requisition ID: 197891

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Cash Management Contact Centre - CMCC / Commercial Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Is This Role Right for You? In this role, you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Advising clients on customized financial solutions for the entire suite of GBP cash management services and deposit/investment products. The larger urban portfolios are more complex by nature and would have higher needs for services typically offered in Core or Structured Commercial Banking clientele. These services are more challenging to service and can represent higher risk to the Bank if not properly managed. Whereas these clients can send up to $100 million cross border the potential risk is significant.
- Manage large high value complex portfolios with significant deposit bases (in some cases over one billion dollars), in partnership with Client Relationship Managers (CRM’s)/Senior Client Relationship
- Managers (SCRM’s). Collective goal to grow revenue, deposits, primary client acquisition and partner referrals. Works independently with mínimal guidance and demonstrates strong judgement in all client and partner interactions.
- Works closely with Commercial Banking Group Leads to develop strategies that enhance partnership and collaboration with the team of CRM’s/SCRM’s. Strong judgement is required to proposes strategies that are in line with Bank practices. There are times when partners propose initiatives that may not be in line with our goals and objectives. In these scenarios the incumbent may have a need to push back against those at a higher job level.
- Lead CMCC strategy in the largest key markets in Canada where deposit and revenue goals are traditionally much higher than other areas of the country. Up to $50 million in deposit growth is expected annually.
- Actively coach, train, and mentor one Senior Cash Management Specialist. Responsible to lead weekly ITB’s/observational coaching sessions with their direct report.
- Proactively engage with new and existing clients/prospects by providing a robust analysis of the businesses banking needs, using data and business plans, leveraging a disciplined pre-call planning approach.
- Expected to identify a minimum of 10 revenue generating opportunities per week.
- Due to the complexity of these client relationships, in-depth conceptual and practical knowledge of commercial banking cash management and payment services is required.
- Accuracy on complicated client benefitting solutions is crucial to maintain trust and good standing with these significant relationships. There is an ongoing need for accuracy when delivering complicated, detailed instructions to the Business Service Centre (BSC). This is especially true for large connections, where a misstep could result in losing an important relationship.
- There are cases where priority service is required. The incumbent needs to have the ability to have other areas of the Bank (The Business Service Centre, Global Business Payment’s Helpdesk etc.) prioritize a solution for the client. Strong judgement and the ability to influence is required to ensure that we are only asking for front of the line service where appropriate.
- Expectation to constantly look for ways to enhance department process flows and procedures to improve the overall end-to-end client and employee experiences.
- Provide guidance to teammates on best practices and play a role in the training and onboarding of new specialists.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- University degree in Business, Finance, or Economics, or equivalent work experience.
- In-depth conceptual and practical knowledge of commercial banking cash management and payment services is required.
- Customer focused, outstanding communication and interpersonal skills that facilitate a positive and effective team environment.
- Excellent team leadership, coaching, and management skills to effectively develop motivate, and manage cross-functional teams to meet tight deadlines and manage and influence others.
- Ability to use sound judgment,

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