Physiotherapy Receptionist, Sports Medicine Centre

3 weeks ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

The **Sport Medicine Centre** in the **Faculty of Kinesiology **is currently seeking a Recurring Part-time **Physiotherapy Receptionist**.

This position reports to the Manager, Clinical Operations. Daily work performance is monitored by an employee for completeness, accuracy, conformance with standard practices and established methods and procedures. There is a high volume of telephone calls and interaction with the general public and co-workers. Good communication, telephone and computer skills are essential elements of the position and will occupy a significant part of the total working time.

The Sport Medicine Centre is an integrated and multidisciplinary clinical, education and research facility within the Faculty of Kinesiology, specializing in the treatment and rehabilitation of sport related and other musculoskeletal injuries. The Sport Medicine Centre provides comprehensive sport medicine, surgical, physiotherapy, and other health care services to Olympic, professional and amateur athletes; recreationalists and other patients referred to us through the health care system in Calgary and southern Alberta.

**Primary Purpose of the Position**:
To provide a full-range of physiotherapy receptionist and clerical duties of limited complexity under direct supervision from the Manager,Clinical Operations or Physiotherapist. Manage telephone calls, schedule appointments, manage billing and receiving of payments, and receive patients/visitors on arrival for appointments are the main components of the position. Administrative functions include; patient data entry into the electronic medical record and external software programs, information exchange with patients and visitors, filing/scanning and cashier duties.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):
Reception Services:

- Speaks with a clear speaking voice and pleasant telephone manner while using good communication skills to ensure that information is accurately received and given by telephone.
- Operates required office equipment including telephone, fax machine, scanner and photocopier; computers, software programs including, MS Office (Word/Excel) and various medical software programs. Adapts to changing procedures and policies as needed. Is detail orientated.
- Ensures regular work attendance.

Client Services:

- Is aware of all of the Centre's programs and services.
- Provides clients with information about the Centre in a courteous manner.

Communications/Relationships:

- Establishes and maintains good relationships with staff in other campus units and other individuals external to the Centre.
- Works as an integral member of physiotherapy unit to successfully complete various tasks for which this position is accountable.
- Provides support to co-workers during high stressful situations and assists them to meet their deadlines.

Specific Tasks and Duties:

- Schedules patient appointments.
- Answers the telephone, places telephone calls, screens and relays telephone calls, refer calls to the appropriate person.
- Receives visitors for appointments or general inquiries.
- Pulls and updates patient files or electronic medical files daily.
- Performs routine filing/scanning including sort, group, index materials, revise or update files as directed. Performs invoicing and billing duties such as print/mail invoices and reconcile outstanding invoices. Performs routine cashier duties such as receive and register cash, credit or debit card payments, gives change, issues receipts, cashes out and reconciles cash balances
- Demonstrates standard work procedures or operations to less experienced staff.

**Qualifications / Requirements**:

- Completion of level of education equivalent to Grade 12 and completion of a medical office program is preferred.
- Previous experience in a physiotherapy setting would be an asset and preferred.
- Good organizational skills are essential to successfully handle the multi-tasking of this position.
- A clear speaking voice and pleasant telephone manner along with good communication skills are
- required to ensure that information is accurately received and given by telephone.
- Demonstrated ability to operate required office equipment such as computers, telephone, fax machine, photocopier.

**Application Deadline**:April 14, 2023

**Additional Information**

This position is part of the AUPE bargaining unit, and falls under the **_Operational/Administrative Job Family, Phase I_**.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our **Management and Staff Careers website**. For more information about the Faculty of Kinesiology visit **Careers in the Faculty of Kinesiology**.

**About the University of Calgary**

The University of Calgary is Canada's leading next-generation university - a living, growing and youthful institution that embraces change and opportunity w

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