Business Process Manager

6 months ago

Oakville, Canada Geoform Canada Full time

**MAIN DUTIES AND RESPONSIBILITIES**:
The Business Process Manager will manage, monitor, and improve processes and best practices to enhance the organization's efficiency, productivity, and profitability. Duties will include:
**Strategic Planning and Evaluation**:

- Analyze existing processes to identify areas for improvement.
- Develop improvements for business processes to enhance efficiency and productivity, reduce waste and costs.
- Manage and monitor the implementation of policies, standards, and procedures for optimal business performance.
- Lead Change Management Initiatives to facilitate smooth transitions and ensure alignment with business goals.
- Crisis Management to develop and implement strategies to navigate and mitigate crises efficiently;
**Financial Management and Optimization**:

- Plan, Organize, Direct, Control, and Evaluate Accounts Receivable Processes, including invoice creation and fund collection.
- Advise Operations and Sales Departments on Project Pricing and Budget Control.
- Prepare Monthly and Year-end Accounts Receivable Reports.
- Manage and Control Invoice Collection Processes to reduce Days Sales Outstanding (DSO).
- Handle and resolve difficult account management situations in a professional manner to assist clients with uncovering root cause of delinquent accounts.

**Project Management and Team Oversight**:

- Support planning, budgeting, and resource allocation for process improvement projects.
- Oversee teams working on process improvement projects, ensuring quality assurance for new processes.
- Lead Daily Huddles and Weekly Meetings to ensure effective communication and coordination.

**Operational Excellence**:

- Monitor and Optimize Procurement Processes for essential materials and tools.
- Control, Evaluate, and Improve Company-wide Processes for Client Claims and Grievances.
- Advise Departments on Process Management to increase efficiency and effectiveness organization wide.
- Manage and Monitor Implementation of Policies and Standards for business performance.

**Compliance and Quality Assurance**:

- Ensure all processes and improvements are in line with ISO 9001, 14001, 45001 standards, and ERP systems.
- Resolve work problems and recommend measures to improve productivity and profitability, ensuring compliance with regulations in Ontario, Canada.

**Training and Reporting**:

- Deliver training for new processes.
- Create documentation of process changes and progress reports, providing feedback and suggestions for senior executives.

**Monitoring and Continuous Improvement**:

- Monitor business processes and provide feedback.
- Analyze and evaluate the feasibility and effectiveness of processes and improvements.
- Oversee constant incremental improvement of all processes, reviewing and updating as organizational needs evolve.

**Financial Controls**:

- Approve Weekly Bank Payments, ensuring accuracy and adherence to company policies and financial regulations.

**Inventory and Procurement Optimization**:

- Monitor and optimize methods to streamline the procurement.
- Manage and monitor programs to oversee optimum inventory levels.

**Stakeholder Engagement and Quality Assurance**:

- Communicate updates to processes and policies to all relevant stakeholders.
- Communicate with stakeholders about process development and improvements.
- Oversee methods enhancing customer experience and optimization of customer satisfaction.

**EDUCATION**:

- Bachelor Degree in Arts

**EXPERIENCE & OTHER REQUIREMENTS**:

- A minimum of two years of professional experience as a Business Process Manager, specifically serving the construction sector;
- Certified Associate in Project Management (CAPM) Certificate;
- Proven experience in change management, with the ability to lead and manage organizational change effectively;
- Proven experience in team leadership, demonstrating the ability to inspire, lead, and develop high-performing teams;
- Demonstrated Project Management experience, showcasing a track record of successfully managing and delivering projects on time and within budget;
- Demonstrated experience in monitoring and managing processes within a business to ensure the processes help the business achieve its goals;
- Clear understanding of designing, implementing, monitoring, evaluating, and controlling business processes in line with the regulations in Ontario, Canada;
- High-level knowledge of software systems including SAP, Salesforce, Align, Asana, Nintex, SharePoint, Metronome, and Microsoft Office;
- Strong background in crisis management, demonstrating the ability to navigate and mitigate issues promptly and efficiently.

**Salary**: $104,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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