Manager, Business Support Services

2 months ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
Full Time Non-Union

**Posting Status**:
Open to all current Town of Oakville employees and external applicants

**Closing Date**:
Applications for this position must be received at oakville.ca by no later than **October 14, 2024.***

**We offer**:

- A hybrid work schedule
- A defined benefit pension plan (OMERS)
- Comprehensive health plan complemented with life and disability insurance
- A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things
- Reporting to the Director, Corporate Strategy & Government Relations, the Manager of Business Support Services leads a multi-disciplinary team that provides business support services to the Community Development (CDC) and Community Infrastructure Commissions (CIC).
- This position calls for a dynamic and experienced leader capable of providing leadership and support in the implementation of corporate and commission initiatives and projects, focused on business planning and change initiatives that boost process efficiency and optimize service delivery. As part of the Corporate Strategy & Government Relations management team, the role is accountable for developing and executing a variety of projects and initiatives that address departmental, corporate, and Council objectives.

**What can I expect to do in this role?**
- As the Manager, Business Support Services you will:
**Leadership and Management**
- Provide leadership and direction to a specialized workforce in delivering diverse business support services.
- Be responsible for all aspects of staff management including recruitment, selection, training, coaching, and performance management.
- Provide strategic advice and consultation to management.
- Serve as a member of the department management team.

**Planning and Implementation**
- Work closely with Commissioners and Directors to develop and evolve the commissions’ strategic and business planning processes.
- Monitor and review the commissions’ annual business plans and budgets.
- Coordinate budget submissions with Finance and commission departments to ensure consistency of information.
- Track progress of strategic initiatives and projects.
- Partner with senior management and consult with internal and external stakeholders to develop new initiatives.
- Analyze administrative and program activities to identify future needs and program directions.
- Facilitate effective participation of the commissions in corporate initiatives.
- Provide issues management support to the Commissioners and Directors

**Process** & Service** Improvement**, **Integration,** and Innovation**
- Develop scope for projects such as operational reviews, process redesigns, and business case development for technology upgrades and change management programs.
- Develop an understanding of departmental operations to identify beneficial business concepts and practices for the Town.
- Map and document key processes; monitor service consistency; identify and implement improvements; monitor results.
- Support the adoption of technology to improve processes and services.
- Promote continuous improvement and innovation in technology use, focusing on enhancing internal communications and online public services.
- Provide consulting services and support corporate continuous improvement initiatives for senior management.
- Monitor and promote opportunities for integration and collaboration in service delivery across commissions and other Town departments.

**Communication **& Collaboration**
- Develop and manage relationships with internal/external stakeholders, ensuring services and activities support client needs, plans, and initiatives.
- Develop communication strategies supporting the commissions’ goals and programs in collaboration with Corporate Communications.
- Collaborate with ServiceOakville and Customer Experience to ensure consistent delivery of customer service through commission departments.

**How do I qualify?**
- You have a 4-year university degree with specialization in Commerce, Business or Public Administration or a related field. Your formal education is augmented by minimum 8 years of progressively responsible positions that have resulted in program and service delivery improvements preferably in a public sector organization. Strong knowledge of municipal government processes is an asset. In addition, your experience includes:

- Progressive experience in the identification and prioritization of strategies and plans and their incorporation into daily operations
- Sound analytical, decision-making, problem solving, financial control, organizational and leadership skills
- Strong communication and interpersonal skills are required to deal effectively with Council, the public and with staff.
- Demonstrated supervisory, leadership and team building skills and proven ability to effectively manage/lead a staff team in a unionized environment.
- Strong project management skills, includi

  • Behavioural Support Specialist

    5 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Behavioural Support Specialist

    5 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Behavioural Support Specialist

    5 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$22.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Business Development Manager for Administrative Procedures

    13 hours ago

    Oakville, Ontario, Canada PIVOT BUSINESS CONSULTING INC Full time

    Job Summary:A highly organized and detail-oriented Business Development Manager is required to oversee administrative procedures, delegate tasks to support staff, and prioritize work to ensure timely completion of projects.About the Role:This role involves reviewing and evaluating new administrative procedures, delegating work to office support staff, and...

  • Administrative Support

    5 months ago

    Oakville, Canada Evolve Business Advisory Full time

    **WeeSleep **as a part of **Evolve Business Advisory, **is a global sleep solution company that gives exhausted parents around the world the gift of healthy, restorative sleep. WeeSleep uses only the most trusted and scientifically proven sleep coaching methods, ensuring that parents can rest easy knowing that their child is receiving the absolute best...

  • Administrative Services Manager

    3 weeks ago

    Oakville, Ontario, Canada PIVOT BUSINESS CONSULTING INC Full time

    Pivot Business Consulting Inc. is seeking an experienced Administrative Services Manager to join our team. As a key member of our operations team, you will be responsible for reviewing and evaluating new administrative procedures, delegating work to office support staff, and establishing work priorities to ensure procedures are followed and deadlines are...

  • Client Service Coordinator

    5 months ago

    Oakville, Canada Blue-Pencil Business Services Inc. Full time

    ABOUT US **Job Summary**: The Client Service Coordinator is crucial for the smooth and efficient operation of our office, providing comprehensive administrative and client service support. This role acts as the vital link between our clients and document security representatives (DSRs), ensuring seamless service delivery and exceptional client...

  • Business Services Officer

    2 weeks ago

    Oakville, Ontario, Canada YA Solutions Inc Full time

    Job Title: Business Services Officer - Administrative SupportAbout the Role:We are seeking a highly organized and detail-oriented Business Services Officer to join our team at YA Solutions Inc. As a Business Services Officer, you will be responsible for providing administrative support to our business operations team.Key Responsibilities:Provide...

  • House Support Coordinator

    5 months ago

    Oakville, Canada Support House Full time

    At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful...

  • Peer Support Worker, Community Outreach

    5 months ago

    Oakville, Canada Support House Full time

    At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful...

  • Professional Services Manager

    5 months ago

    Oakville, Canada Tamarack Mining Services Full time

    Education: Bachelor's degree - Experience: 5 years or more **Asset languages**: - Spanish; Castilian **Tasks**: - Assign, co-ordinate and review projects and programs - Hire, train, direct and motivate staff - Plan and direct research - Plan, administer and control budgets for client projects, contracts, equipment and supplies - Plan, develop and organize...

  • Business Consultant

    5 months ago

    Oakville, Canada West Africa Canada Business Connections Limited Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Analyze and provide advice on the managerial methods and organization of an establishment - Conduct research to determine efficiency and effectiveness of managerial policies and programs - Propose improvements to methods, systems and procedures - Conduct quality audits and...

  • Business Consultant

    5 months ago

    Oakville, Canada West Africa Canada Business Connections Limited Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Analyze and provide advice on the managerial methods and organization of an establishment - Conduct research to determine efficiency and effectiveness of managerial policies and programs - Propose improvements to methods, systems and procedures - Plan the re-organization of...

  • Application Support Services Manager

    1 month ago

    Oakville, Ontario, Canada CB Canada Full time

    Job Title: Application Support Services ManagerAmerisourceBergen is seeking an experienced Application Support Services Manager to join our team. As a key member of our IT organization, you will be responsible for leading the development and implementation of application support services, ensuring maximum uptime and availability for our business units.Key...

  • Application Support Services Manager

    4 weeks ago

    Oakville, Ontario, Canada CB Canada Full time

    Job Title: Application Support Services ManagerAmerisourceBergen is seeking an experienced Application Support Services Manager to join our team. As a key member of our IT organization, you will be responsible for leading the development and implementation of application support services, ensuring maximum uptime and availability for our business units.Key...

  • House Support Coordinator, Townhomes

    3 months ago

    Oakville, Canada Support House Full time

    At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful...

  • Executive Support Associate

    3 days ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Job Title:Executive Support AssociateAbout the Role:We are seeking a highly organized and detail-oriented Executive Support Associate to join our team at Asoftware IT Support Inc. As an essential member of our administrative staff, you will provide exceptional support to our leadership team, ensuring seamless day-to-day operations.Key...

  • Peer Support Worker, Support House Response Team

    5 months ago

    Oakville, Canada Support House Full time

    At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful...

  • Administrative Support Specialist

    13 hours ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Job DescriptionWe are seeking an experienced Administrative Support Specialist to join our team at Asoftware IT Support Inc.About the RoleThe successful candidate will be responsible for providing administrative support to our team, ensuring the smooth operation of our office and maintaining a high level of organization and productivity.Key...

  • Administrative Services Coordinator

    5 days ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Job Summary:At Asoftware IT Support Inc., we're seeking an Administrative Services Coordinator to provide crucial support to our team. As an Administrative Services Coordinator, you will be responsible for assisting with planning, budgeting, and record-keeping. Your strong organizational skills and attention to detail will be essential in managing digital...