Business Process Management Manager
2 weeks ago
As a Manager in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end-to-end business processes for operational effectiveness and efficiency. You will help to develop opportunities to improve business results by supporting and influencing the strategy, all while ensuring business operation continuity.
Key Responsibilities- Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams, business areas, and processes.
- Identify and assess recommendations for process improvement opportunities and engage key stakeholders to secure the buy-in to implement changes, where appropriate and initiate and implement mid-complexity/multiple improvement opportunities.
- Lead and oversee the understanding of the impact assessment as well as the implementation and execution of assigned initiatives.
- Own and influence the end-to-end execution of the operational components of multiple/mid to high complexity initiatives that have a broader impact across the line of business, including the benefits monitoring, benefits realization, management, scheduling, implementation, risk management, and maintenance.
- Assess tools and procedures for optimal process efficiency and identify areas of automation.
- Assess gaps in processes by leveraging KPI's and conduct data and reporting analysis to close those gaps.
- Facilitate complex workflow updates and design sessions to influence process improvement recommendations.
- May assist in the prioritization of efforts and advocacy for resource allocation.
- May own and optimize the performance of a single or multiple processes or capabilities and/or technologies.
- Bachelor's Degree
- 5 years of experience.
- Familiarity with Six Sigma and Agile methodology.
- Experience leading and managing complex projects.
- Proficient knowledge of Microsoft PowerPoint and Excel.
- Excellent communication skills with the ability to interact with all levels of management.
- Excellent ability to connect with and effectively build relationships in a cross-functional team to complete project goals.
- Excellent analytical skills to track and evaluate current processes.
- Strategic thinker with the ability to use sound judgement to resolve issues as they arise.
- Knowledge of trends, emerging platforms, and new technologies and ability to identify best practices.
- Health Insurance
- Retirement:
- Paid Time Off:
- Wellness Program:
- Volunteer Encouragement:
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
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Business Process Management Manager
4 weeks ago
Oakville, Ontario, Canada Travelers Full timeJob Title: Business Process Management ManagerAt Travelers, we are committed to delivering exceptional customer experiences and driving business results through operational excellence. We are seeking a highly skilled Business Process Management Manager to join our team.Job Summary:The Business Process Management Manager will be responsible for driving...
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Business Process Management Manager
4 weeks ago
Oakville, Ontario, Canada Travelers Full timeJob Title: Business Process Management ManagerAt Travelers, we are committed to delivering exceptional customer experiences and driving business results through operational excellence. We are seeking a highly skilled Business Process Management Manager to join our team.Job Summary:The Business Process Management Manager will be responsible for driving...
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Business Process Management Manager
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Business Process Management Manager
4 weeks ago
Oakville, Ontario, Canada Travelers Full timeJob Title: Business Process Management ManagerAt Travelers, we are committed to delivering exceptional customer experiences and driving business results through operational excellence. We are seeking a highly skilled Business Process Management Manager to join our team.Job Summary:The Business Process Management Manager will be responsible for driving...
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Business Process Management Manager
4 weeks ago
Oakville, Ontario, Canada Travelers Full timeJob Title: Business Process Management ManagerAt Travelers, we are committed to delivering exceptional customer experiences and driving business results through operational excellence. We are seeking a highly skilled Business Process Management Manager to join our team.Job Summary:The Business Process Management Manager will be responsible for driving...
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Business Process Management Manager
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Business Process Management Manager
4 weeks ago
Oakville, Ontario, Canada 570 The Dominion of Canada General Full timeJob Title: Business Process Management ManagerAt Travelers, we are committed to delivering exceptional customer experiences and driving business results through innovative process management. We are seeking a highly skilled Business Process Management Manager to join our team.Job Summary:The Business Process Management Manager will be responsible for leading...
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Business Process Management Leader
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Business Process Optimization Manager
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Business Process Optimization Manager
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Oakville, Ontario, Canada 570 The Dominion of Canada General Full timeAbout UsWe prioritize the well-being of our clients, communities, and team members. Join us to experience a culture that emphasizes innovation and teamwork.Job CategoryOperationsCompensation OverviewThe annual base salary range for this role is influenced by various factors, including the scope of responsibilities, skill set, and experience level. Employees...
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