Medispa & Skin Clinic Administrative Lead

5 months ago

Toronto, Canada HealthOne Full time

**HealthOne Medical & Wellness**, conveniently located in downtown Toronto's Waterfront neighbourhood and steps away from Union Station, is currently seeking a full-time **Skin Care Administartive Lead** to manage our MediSpa & Skin Clinic

The HealthOne MediSpa & Skin Clinic is a boutique medical aesthetics practice that offers premium dermal filler and neuromodulator treatments, micro-needling, PRP injections, Sciton (HALO, BBL, Diva), laser hair removal, and laser skin resurfacing treatments. We are a tight-knit team looking for a dedicated professional with a passion for the cosmetic industry, matched with impeccable customer service, interpersonal, and administrative skills.

In this exciting position, you will play an integral role in ensuring the smooth day-to-day operations of the practice. The key responsibilities of this role will include staying on top of all necessary administrative duties and regularly liaising between the service provider team & clinic management, while simultaneously delivering exceptional patient care to our growing community.

Future opportunities available at our 3rd location within The Well.

**Schedule**:
Full-time (37.5 hours) between Monday - Saturday

**Responsibilities**
- Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
- Efficiently handle all front desk tasks with pristine attention to detail, including but not limited to appointment scheduling, confirmations, billing and payment, and data entry.
- Contribute to smooth clinic flow and overall success of the business by providing administrative support to all practitioners as well as tracking practice performance metrics and identifying areas of improvement
- Successfully promote and advocate for MediSpa & Skin Care services, programs and packages we offer
- Ability to speak to skin care products and provide informed recommendations clients based on their specific needs
- Willingness to collaborate with other practices and functions (ie. marketing, finance etc) within the HealthOne organization
- Actively seek out opportunities to improve and expand our patients' experience in the clinic, while assisting the management team to maximize clinic performance and growth.

**Why work with HealthOne?**
- Supportive & positive clinic management and multidisciplinary team environment
- Work within a modern 10,000 sq ft. facility in the downtown core
- Evolving growth opportunities within the practice and organization
- Regular staff engagement events; themed days, monthly birthday lunch, team building experiences, wellness seminars (with snacks), end of the year celebration, etc.

**Compensation**
- Competitive hourly rate offered + Commission incentive based on skin care product sales
- **Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Rehab, Wellness)**

**Required Skills and Qualifications**
- Minimum 1 year of professional experience in a similar role plus completion of relevant education, certifications etc.
- In-depth knowledge of MediSpa treatments and skin care products & passionate about their benefits
- Ability and passion for leading a team, working with service providers and creating a productive & positive clinic culture
- Openness to feedback, coaching and strategic planning to improve the practice & reach business goals
- Strong client service skills, work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
- Self-starter, motivated by goals, and eager to wear multiple hats to be able to grow within your role
- Proficient in MS Office (MS Word, Excel, Outlook)
- Ability to work evenings and Saturdays based on business needs

**Nice to Have**
- Experience using a CRM/EMR, specifically Jane software
- Post-Secondary education in a spa management or a similar topic

**Company Profile | About HealthOne**

HealthOne is Toronto's full-service health facility that has been proudly serving Toronto for the past 10+ years. With 2 different locations, we offer complete health care solutions for the whole family including family doctors, walk in clinic and family practice, dental care, mental health, optometry, physical rehabilitation, skin care, and much more. Our licensed professionals are dedicated to each patient and will provide comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne we truly believe in holistic health care and would like to offer our patients a wide variety of treatment options to maintain and increase their well-being. We are deeply committed to providing personalized health care services through an integrated approach to help patients achieve optimal health.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$28.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

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