General Manager

2 months ago


Toronto, Canada HealthOne Full time

**HealthOne **is seeking a **General Manager** to provide onsite leadership & strategic direction for our growing multi-disciplinary healthcare business.

**HealthOne **allows individuals to conveniently access 8 key health & wellness services - family & walk-in medicine, dental care, mental health counselling, physical rehabilitation, wellness practitioners, optometry & optical, medispa & skin care, and more. We are thrilled to continue building a team that will help drive our mission of well-being empowerment and inspiration to as many people as possible.

**Job Summary**

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at **HealthOne **by providing hands-on leadership in the areas of:

- _People & Culture, Recruitment_
- _Site Operations_
- _Financial Excellence_
- _Strategic Growth & Development_
- _Patient Acquisition_
- _Patient Success & Experience_

The General Manager will ensure all pillars listed above are managed appropriately and executed on regularly in order maintain operational standards & encourage continuous growth.

If you are naturally inclined to develop relationships, able to execute sound business strategy, and are excited by the idea of playing a role in the promotion of health & well-being at the community level, we would love to hear from you

**Schedule**
- Full-time (37.5 hours) Monday to Friday within the hours of 10:00am - 6:00pm
- Occasional evenings & weekends may be required due to the nature of the business
- This is an onsite role

**Responsibilities**
- People & Culture, Recruitment_
- Trains, coaches, manages, empowers and inspires staff to deliver to their full potential.
- Analyzes workforce continually and identifies organizational gaps.
- Oversees recruitment and onboarding of staff across all practitioner and administrative functions when necessary.
- Site Operations_
- Ensures optimal site operations by managing staffing capacity, facilitating maintenance & infrastructure management and implementing relevant improvements.
- Develops, implements and maintains policies & procedures in order to ensure operational standards are maintained.
- Financial Excellence_
- Attains annual revenue goals through the development of tools, programs and internal controls as well as efficient expense & resource management.
- Strategic Growth & Development_
- Determines development opportunities, including but not limited to additional clinical services & programs of care, based on KPI metric analysis.
- Patient Acquisition_
- Drives patient acquisition efforts via marketing partnerships, digital platforms and loss leader channels.
- Patient Success & Experience_
- Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care.

**Key Performance Indicators (KPIs)**

Success in this role will mainly be quantified by the following metrics**:

- Employee satisfaction (employee engagement scores)
- Patient success (feedback scores, retention)
- Annual performance target attainment (EBITDA)

**Why work with HealthOne?**
- Supportive & positive leadership team
- Work within a modern 14,000 sq ft. facility in downtown Toronto
- Opportunities for continuous development
- Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

**Compensation**
- Competitive salary offered ($90,000 - $130,000 annually) + bonus incentives
- Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Rehab, Wellness)

**Requirements**:

- Bachelor’s Degree in healthcare administration, business, or similar area of study.
- Management experience within healthcare setting.
- Skilled in people management with a proven track record of training and coaching staff in a fast-paced, client-facing setting.
- Ability and passion for leading a team while creating a productive & positive workplace culture.
- Proficiency in strategic planning and managing budgets to ultimately achieve business targets.
- Experience with creation as well as implementation of policies & procedures.

**Nice-to-Have**
- Experience with launching a new healthcare practice.
- Competency with computer-based healthcare administration systems.
- Leadership, project management, or change management certification.
- Previous experience as a healthcare service provider or frontline administrator.

**Company Profile | About HealthOne**

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every pati



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