IT Support Specialist

1 month ago

Oshawa, Canada Spiders Tech Solutions Full time

Key Responsibilities:

- **Provide Technical Support**: Respond to user inquiries, troubleshoot issues, and provide solutions for hardware, software, and network problems.
- **Incident Management**: Log and track technical support requests using a ticketing system, ensuring timely resolution of issues.
- **Hardware and Software Installation**: Set up, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals.
- **Network Support**: Assist in diagnosing and troubleshooting network connectivity issues, including Wi-Fi, LAN, and VPN setups.
- **User Account Management**: Manage user accounts and permissions in Active Directory and other platforms (e.g., Office 365).
- **Documentation**: Maintain accurate documentation of IT procedures, technical solutions, and system configurations.
- **Training and Support**: Provide basic IT training and guidance to users to help them optimize the use of IT resources.
- **Collaboration**: Work with the broader IT team to support larger projects, such as hardware rollouts, system upgrades, and security initiatives.
- **Security and Compliance**: Assist in maintaining IT security protocols, ensuring that systems are compliant with company policies and best practices.

Qualifications and Skills:

- **Education**: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
- **Experience**: 2+ years of experience in IT support or a similar role.
- **Technical Skills**:

- Proficiency in Windows and macOS environments.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
- Familiarity with Active Directory, remote desktop tools, and ticketing systems.
- Experience in setting up and maintaining hardware (e.g., desktops, laptops, printers).
- **Problem-Solving**: Strong analytical and troubleshooting skills, with the ability to resolve issues efficiently.
- **Communication**: Excellent verbal and written communication skills, with the ability to explain technical issues in non-technical terms.
- **Customer Service**: A proactive approach to assisting users with patience and professionalism.

Preferred Qualifications:

- Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar credentials.
- Experience with IT asset management tools.
- Knowledge of IT security practices and policies.

**Job Types**: Full-time, Permanent

Pay: From $7,500.00 per month

**Benefits**:

- Work from home

**Experience**:

- IT support or a similar role: 2 years (preferred)

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