Customer Care Representative
6 days ago
Customer Care Representative
**Job summary**
Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales force.
**Responsibilities**:
- Process customer orders according to internal procedures on web-based and BPCS (AS400) system
- Respond to internal and external customer inquiries in a timely manner
- Expedite materials to ensure that customer requirements are met
- Liaise with Sales and other departments on customer matters (pricing, shipping etc.)
- Qualify sales leads and forward to Sales dept
- Participation in the continuous improvement process, training sessions, meetings, skill building development
**Education and Skill Requirement**:
- 3-5 years’ experience in customer service
- University degree or college diploma preferred
- Able to work in a fast paced demanding environment
- Exceptional verbal and written communication skills
- Excellent sales personality skills
- Organization and time management skills
- Able to multi-task the activities and shifting priorities
- Familiarity with MS Office Applications (Excel, Word, Power Point, Access)
- Decision-making, problem resolution and creative thinking skills.
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