Account Specialist

3 weeks ago

Montréal, Canada Axalta Coating Systems Full time

Primary Responsibilities

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the Regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. **This is a remote-based role in Greater Montreal Area.**

The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.

**Key Responsibilities**:

- Acts as primary point of contact for identified customers and builds strong, collaborative relationships
- Understands key elements of the business agreement with each customer
- Develops and executes account plans capturing the product, color and services needs of the customer
- Understands and accurately communicates the values and benefits of Axalta product, color, and services
- Understands and engages the appropriate resources to meet the unique needs of each customer
- Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
- Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
- Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
- Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
- Leads paint conversion efforts and solicits distribution resources to support the customer
- Maintains accurate account information and contact data in SalesForce (SFDC)
- Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers
- **Spécialiste de compte - revêtements pour véhicules (bilingue)**_
- Le spécialiste de compte est responsable du maintien d'une forte satisfaction de la clientèle et de la fidélisation à long terme des clients d'Axalta au sein d'un marché. En tant que membre de l'équipe de vente régionale, le spécialiste de compte s'associera à nos clients de revêtements pour favoriser leur succès à long terme en s'assurant que tous les éléments de l'accord commercial sont livrés. _**Il s’agit d’un poste à distance, idéalement dans la région de Montréal.**_
- Le spécialiste de compte travaille avec un sens aigu de l'urgence et fait preuve d'appropriation, d'engagement et de responsabilité envers les objectifs régionaux et Axalta._
- **Responsabilités **:_
- _Agit comme principal point de contact pour les clients identifiés et établit des relations de collaboration solides_
- _Comprend les éléments clés de l'accord commercial avec chaque client_
- _Développe et exécute des plans de compte capturant les besoins en produits, couleurs et services du client_
- _Comprend et communique avec précision les valeurs et les avantages des produits, couleurs et services Axalta_
- _Comprend et engage les ressources appropriées pour répondre aux besoins uniques de chaque client_
- _Maintient une approche de communication organisée avec un calendrier d'appels clients réguliers et documente clairement les interactions avec les clients dans SalesForce (SFDC)_
- _Assure le suivi des problèmes en temps opportun et identifie et conseille sur les améliorations de processus pour atténuer les obstacles auxquels le client est confronté_
- _Prioriser efficacement les tâches et contribuer aux résultats attendus de l'équipe régionale en matière de revenus, de rentabilité, de fidélisation de la clientèle et de gestion des distributeurs avec un sens aigu de l'urgence_
- _Fournit une assistance sur les procédures d'exploitation standard et s'assure que le client est au courant de l'éducation et de l'assistance disponibles via les cours de formation Axalta et les groupes de performance locaux_

LI-Remote

Minimum Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
- Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
- Working knowledge Axalta’s core product lines and repair shop business fundamentals
- Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
- Self-disciplined and able to perform effectively in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all l

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