Account Manager

3 months ago

Kitchener, Canada Rome Logistics Group Full time

**The Role**:
The role of Account Manager is both a dynamic and crucial position to ensuring our shipping process runs smoothly — it's the ultimate puzzle-solver’s dream job In this position, you'll collaborate closely with our sales executives, managing their transportation requests and overseeing the shipping process from start to finish. Your key responsibilities will include identifying shipment needs, working with carrier partners, negotiating, handling order entry, and most importantly, solving any problems that arise. As an Account Manager, you’ll be essential in making sure everything goes according to plan or quickly finding solutions when things don’t go as expected. We’re looking for conscientious self-starters with strong analytical skills and a talent for teamwork. If you thrive in a fast-paced environment and love tackling challenges, this could be the perfect fit for you

**About Rome**:
Founded in 2000, Rome is a third-party logistics (3PL) company that provides customized solutions to help companies and carriers optimize their supply chain operations and dramatically improve service, rates, and speed to market. With offices in Kitchener, London, Toronto, Pickering, and Winnipeg, we are currently undergoing rapid growth and the opportunities to expand your career at Rome are limitless. Our success is the success of the people around us, and our culture is what makes Rome a fun and rewarding place to work. We offer a small, collaborative team environment with continued goals of growth, learning and a few laughs. You’ll have the supportive team to help you reach your full potential.

**This is an **_in-office_** position**: Monday - Friday, 8:00AM-5PM

**You Will**:

- Build strong, genuine relationships with carriers built on a foundation of trust and camaraderie.
- Enter orders into our systems, track, and trace shipments, and work collaboratively with the team to ensure customer needs are met.
- Work closely with the Sales and Operations teams to deliver exceptional customer service to clients.
- Provide quotes and negotiate terms with customers and carriers.

**You Have**:

- A post-secondary education in relevant field or relatable industry experience
- Is familiar with various software’s including CRMs
- Comfortable with Microsoft Office programs such as Microsoft Excel, Outlook & Word
- Advanced organization and time management skills
- An analytical mindset with a firm understanding of current and future market trends.
- Strong attention to detail.
- The willingness to learn the ins and outs of a niche industry.
- The ability to connect with people.
- A determined mindset with a go-getter team attitude.

**Work Perks**:

- A small, supportive team environment.
- Comprehensive benefits plan/GRRSP contribution match
- Career growth opportunities with Leader in Training programs
- Paid vacation and personal time off
- Quarterly social events (BBQ's, Jays games, etc)
- Professional development opportunities
- Certified as one of the top 50 Best Workplaces in Canada for 2024
- A healthy work-life balance
- Company culture that fosters genuine camaraderie
- Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer._

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