Bilingual Donor Care Representative

3 weeks ago

Vancouver, Canada Canadian Cancer Society Full time

**Title: Donor Services Representative**

**Status: Permanent, Full-Time**

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

**COME AS YOU ARE**

**JOB OVERVIEW**

Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you

Some benefits of joining our team are as follows;
- Convenient full-time schedule with start times between (8-11 am); option for shifts Monday to Friday between the hours of 8am to 9pm EST;
- Liveable wage of $21.50 per hour to start;
- Remote work setting
- flexibility to work where you want (anywhere in Canada);
- Extended Health and Dental plan offered 3 months after employment commences;
- Health Care Spending Account to flex on your wellness needs;
- Gift days to supplement your planned time off;
- Paid sick time and generous vacation days;
- Career advancement opportunities within the team and organization

Take a look at the description below to see if this right opportunity for you

**WHAT YOU’LL BE DOING**:

- Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

**Core Functional Duties**:

- Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns and answering general account maintenance inquiries
- Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools
- Meet or exceed monthly key performance targets including service level, revenue and call quality
- Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
- Demonstrate passion for Canadian Cancer’s Society’s mission
- Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.
- Other duties as assigned

**Health and Safety Responsibilities**
- Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations
- Reviews and complies with the Health and Safety Policy

**QUALIFICATIONS**:

- Ability to speak in French and English is required
- Completion of related post-secondary education, or equivalent combination of education and experience
- Highly developed customer service, communication and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
- Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution
- Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
- Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
- Ability to work in a fast-paced, multi-tasking team environment
- Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

**WORKING CONDITIONS**:

- Works closely & interacts with other Donor Services team members, however most work is completed independently
- Works under tight deadlines
- Works with confidential issues and data
- Involves significant computer & telephone use, often at the same time
- Requires a high degree of concentration to ensure accuracy of data entry

**WHAT YOU CAN EXPECT FROM US**:
**CARING COURAGE INTEGRITY PROGRESSIVE.**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

**HOW TO APPLY**:

- Please note that in keeping with the mandate of CCS to model and promote healthy_ lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Connect with us online

**LinkedIn** | **Facebook** | **Twitter** | **YouTube**

**#IND**

**#LI-FM1

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