Donor Services Representative

3 weeks ago

Vancouver, Canada BC Children's Hospital Foundation Full time

What you’ll do

Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.

We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with the main difference being that the full-time role will have more responsibilities related to donor experience and service.

More specifically, the responsibilities of the Donor Services Representatives include:

Provide an exceptional experience through all touchpoints, that includes but not limited to reception, email, phone, chat, letter correspondence, and events. Respond to enquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines. Make daily gratitude calls and outbound phone calls to verify donor information as needed. Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures. Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems. Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures. Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations. Provide general administrative support to the Donor Services department as assigned.

What you bring

As the successful candidate, you have a passion for customer service, systems and data and are excited to provide exceptional donor experiences. You bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and prioritize work while balancing multiple projects and competing priorities in a busy and dynamic environment. To complement this, you have a diploma or certification in professional administration or an equivalent and one year of related customer or administrative experience.

In addition, you also bring:

Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions. Strong attention to detail with a focus on accuracy. Excellent interpersonal and communication (verbal and written) skills. Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint). Good knowledge of Blackbaud Raiser’s Edge NXT or other foundation database experience. Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities. Ability to handle confidential/sensitive material with discretion including integrity with the information. Ability to work as a collaborative and communicative member of a team within a dynamic team setting. Results-driven with the ability to perform in a deadline driven environment. Ability to work outside of normal business hours on occasion, as needed.

What you can expect

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience. We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office. It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.

Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

Join us

We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.

While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits and a commitment to professional development.

We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 14 years in a row.

BCCHF invites and encourages all qualified individuals to apply. As an organization we are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge and backgrounds at the Foundation.

Want to make a big impact on the health of BC’s kids? Join us and help make kids mighty. Apply online by September 3rd at . When applying please be sure to indicate whether you are interested in the full-time or casual opening.

  • Donor Services Representative

    4 weeks ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Donor Services Representative (Multiple Openings)** - (1 full-time opening, 2 casual openings) - 2324 - 25 **What we do** - At BC Children’s Hospital Foundation (BCCHF), we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC...

  • Donor Care Associate

    1 week ago

    Vancouver, Canada Canadian Blood Services Full time

    **Job category**: Laboratory and phlebotomy **Job posting ID**: 5701 **Employment status**:Regular part-time **Position's anticipated start date**: 2024-03-25 **Possible schedule/FTE**:0.63 **Classification**:HEU 180 **Salary/Rate of pay**:SD 18 - SD 21 - $28.42 to $29.57 **Application deadline**: 2024-03-22 **Application requirements**: - Your...

  • Donor Care Associate

    4 weeks ago

    Vancouver, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Donor Care Associate **to join our dynamic Donor Relations & Collections BCY **Vancouver **team**.** **Job category**: Laboratory and phlebotomy **Job posting ID**: 4309 **Employment status**:Temporary part-time **Position's anticipated end date (if temporary)**:2023-12-31** **or upon return of...

  • Development Coordinator, Donor Engagement and

    1 week ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Development & Alumni Engagement, Level A Job Title Development Coordinator, Donor Engagement and Operations Department Development Medicine Donor Relations Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the minimum and maximum...

  • Donor Services Assistant

    4 days ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Donor Services Assistant** - Full-Time, Permanent - 2324 - 26 **What we do** - At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research...

  • Donor Engagement

    4 weeks ago

    West Vancouver, Canada Mulgrave School, The International School of Vancouver Full time

    **Job Summary** Reporting to the Director of Advancement, the Donor Engagement & Database Manager is an integral part of the Advancement team. This role fulfils the following primary duties aimed at maximising fundraising revenue, communication impact, and outreach. - Management and administration of the advancement database including data integrity,...

  • Community Support Representative

    4 weeks ago

    Vancouver, BC, Canada Brainhunter Systems Ltd Full time

    Advancement (Donor) Services Representative Job Stream Administration Job Type Permanent,Full-Time Start Date of Employment ASAP Languages Required English The BC Cancer Foundation is the fundraising partner of BC Cancer and the largest charitable funder of cancer research in B.With almost 90 employees working across 5 sites in B.C, we are one of...

  • Full Time Sales Representative

    2 weeks ago

    Vancouver, Canada High Potential Recruiting Full time

    Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more sustainable and equitable future for all.In this...

  • Full Time Sales Representative

    2 weeks ago

    Vancouver, Canada High Potential Recruiting Full time

    Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more sustainable and equitable future for all.In this...

  • Full Time Sales Representative

    2 weeks ago

    Vancouver, Canada High Potential Recruiting Full time

    Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more sustainable and equitable future for all.In this...

  • Full Time Sales Representative

    4 days ago

    Vancouver, Canada High Potential Recruiting Full time

    2 days ago Be among the first 25 applicants Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more...

  • Full Time Sales Representative

    3 days ago

    Vancouver, Canada High Potential Recruiting Full time

    2 days ago Be among the first 25 applicants Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more...

  • Full Time Sales Representative

    3 days ago

    Vancouver, Canada High Potential Recruiting Full time

    2 days ago Be among the first 25 applicants Building Common Good is a non-profit organization dedicated to creating positive change in communities across Canada. Our mission is to address key social and environmental challenges through innovative projects and initiatives. We believe in the power of collective action and collaboration to build a more...

  • Development Coordinator, Faculty of Arts

    4 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Development & Alumni Engagement, Level A Job Title Development Coordinator, Faculty of Arts Department Directors | Development, Arts Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Development Coordinator

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Development & Alumni Engagement, Level A Job Title Development Coordinator Department Operations | Development | Development & Alumni Engagement Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary...

  • Development Coordinator, Annual Giving

    1 week ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Development & Alumni Engagement, Level A Job Title Development Coordinator, Annual Giving Department Annual Giving Operations | Development | Development & Alumni Engagement Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the...

  • Development Coordinator

    4 weeks ago

    Vancouver, Canada Easter Seals BCYukon Full time

    **About Easter Seals** Easter Seals BC & Yukon is one of British Columbia’s legacy charities operating for over six decades to provide programs and services to better the lives of children and adults with diverse abilities. Operated by the BC Lions Society for Children with Disabilities (Society), Easter Seals BC & Yukon has helped 1.1 million families in...

  • Development Coordinator, Allard School of Law

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Development & Alumni Engagement, Level A Job Title Development Coordinator, Allard School of Law Department Development Allard Law Operations Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Coordinator Registered Nurse Study

    2 weeks ago

    Vancouver, Canada Canadian Blood Services Full time

    ​Job category: NursingJob posting ID: 5916 ​Employment status: Temporary full-timePosition's anticipated start date: 2024-06-03 Position's anticipated end date: 2026-05-24 Possible schedule/FTE: 100%  Classification: Nursing AlignedSalary/Rate of pay: $41.42 p/h to $55.91 p/h Application deadline: 2024-05-17 Application requirements:Your...

  • Coordinator Registered Nurse Study

    2 weeks ago

    Vancouver, Canada Canadian Blood Services Full time

    ​Job category: Nursing Job posting ID: 5916 ​Employment status: Temporary full-time Position's anticipated start date:  2024-06-03  Position's anticipated end date: 2026-05-24 Possible schedule/FTE: 100% Classification: Nursing Aligned Salary/Rate of pay: $41.42 p/h to $55.91 p/h Application deadline: 2024-05-17  Application...