Order Services Representative

2 months ago


Vancouver, Canada Eminence Organic Skin Care Full time

Role Summary

As the Order Services Representative, you will provide world-class Customer service and will primarily be responsible for the accurate entry of Spa Partner orders, processing payments, generating invoices and being the primary point of contact to support our Spa Partners with their return inquiries. You will be reporting to the Order Services Team Lead and, ultimately, to the Order Services Supervisor.

**Responsibilities**:
Enter all Spa Partner orders submitted by the Sales Team
File processed orders and completed documents in appropriate locations
Maintain logs of order and Spa Partner activities and completed work by entering all order information into the Customer database (CRM)
Communicate with Spa Partner regarding the details of order totals, payments and credit card processing
Investigate Spa Partners requests to return products and process requests as needed
Ensure replacement products and credits are handled in a timely manner
Act as a point of contact for any internal return policy questions
Accurately track product batches to maintain quality control
Proactively investigate products that require further review and escalate these concerns to your leader
Activate New Spa Partner’s Professional Site accounts

**Qualifications**:
Customer service and problem resolution experience - minimum 1 year
Accounting software experience an asset - SAGE ERP (Accpac) experience preferred
Moderate knowledge of accounting procedures an asset
Customer Relationship Management (CRM) software experience an asset
Customer contact calling experience an asset
Effective computer and typing skills, including MS Office (especially MS Word, Excel, Outlook and the Internet)
High level of accuracy and attention to detail essential
Excellent communication, interpersonal, organization, and time management skills
Extraordinary Customer service, decision-making, problem-solving, and critical thinking skills

Total Rewards

Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

EminenceCareers



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