Public Services Clerk

3 weeks ago

Oshawa, Canada Oshawa Public Libraries Full time

Under the direction of the Manager. This position provides pro-active customer and information service to the public.

**Job Title**: Public Services Clerk (Part-Time Temporary)

**Hourly Rate**: $28.21

**Reports to**: Branch Manager

**Length of Contract**: 12 months

**Hours**: Up to 25 hours per week. This position requires the employee to **regularly work evenings and weekends at any of our 4 branches**.

**General Description of Duties**:

- Provides pro-active circulation, information and customer service to Library customers.
- Provide excellent customer service at service points.
- May assist with planning and the delivery of library programs.
- Assists with recommendations to enhance the library collection and program maintenance.
- May assist with displays.
- May assist with holds procedure.
- Other duties or special projects as assigned.
- Performs their job duties through the lens of Diversity, Equity & Inclusion and acts as an ambassador of the Library at all times.
- This position requires you to take every reasonable precaution to protect the health and safety of yourself and others.

**Skills and Abilities required**:

- Strong Customer Service Ethic.
- Technological competency, including proficiency with circulation and office software.
- Familiarly with technology and social media used by the public.
- Strong communication and interpersonal skills.
- Ability to establish and maintain effective working relationships.
- Ability to provide courteous, efficient and effective service to the public.
- Ability to be enthusiastic, engaged, willing to learn and embrace change.

**Physical Skills and Working Conditions**:
This position requires keyboarding, handling of books & materials, pushing/pulling trucks, physical set up of programs, packing and unpacking boxes, working at services points and dealing with difficult customer behaviour.

**Required Qualifications & Education**:
1. High School Diploma plus 1 year of relevant work experience.

2. Knowledge and experience working with diverse communities.

3. A Criminal Record Check with a vulnerable sector search is required.

4. CPR/First Aid certification is required.

**Diversity, Equity and Inclusion**

**Accommodation**

The Oshawa Public Libraries is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Should you require Code-protected accommodation, through any stage of the recruitment process, please make them known when contacted by Human Resources. Personal information provided is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Expected hours: No more than 25 per week

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

Application deadline: 2024-04-23

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