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Unit Clerk

4 months ago

Oshawa, Canada Lakeridge Health Full time

**CUPE**
- Job Title:_ Unit Clerk
- Status:_ Temporary Part Time
- Department:_ Electro Diagnostic
- Program:_ Medicine

8 Hour Shifts, Day Schedule (Subject to Change)
- Location:_ Lakeridge Health Oshawa
- Wage Schedule:_ $26.710 - $27.920 per hour
- CUPE:_ 2300002745 *reposted*

This position is open to all qualified CUPE staff throughout Lakeridge Health commencing November 21, 2023 and closing at 11:59 pm on November 28, 2023.

DUTIES AND RESPONSIBILITIES:
Under the direction of the Patient Care Manager (PCM) the Clerk will perform the following duties; screen referrals for completeness, dictionary tasks, scheduling and registering patients in EPIC; booking patient appointments; organizing and booking of internal and external diagnostic appointments, gathering and updating client information; scanning, answering and directing phone calls. In collaboration with team members determine the level of prioritization based on the prioritization tool; rescheduling patients as necessary; billing, ordering and performing a wide range of clerical duties necessary for the efficient functioning of the clinics.

QUALIFICATIONS:

- Graduate of a two year Community College Medical Office Administration program required;
- Proven knowledge of medical terminology (tested);
- Proven knowledge of Microsoft Word and Excel (tested - basic level);
- Proven keyboarding skills of 30 wpm (tested);
- Relevant clerical experience in an outpatient hospital setting preferred;
**Experience with EPIC in an outpatient clinical setting
- Knowledge of booking/scheduling procedures;
- Knowledge of invoicing and ordering (i.e. Plexxus, Grand N Toy etc.)
- Excellent interpersonal and communication skills;
- Ability to foster good public relations and effective working relationships;
- Ability to work productively, independently and as a member of a team, in a busy environment with frequent distractions;
- Proven organizational skills with the ability to prioritize, problem-solve, and manage multiple tasks;
- Proven understanding of "customer service" concept and ability to manage telephone communications in an efficient and effective manner;
- Strict adherence to confidentiality;
- Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
- Must have a satisfactory performance record;
- Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service education in this area; and
- Proven good attendance record with capability of maintaining this same standard.

CONDITIONS OF EMPLOYMENT:
The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.

Successful applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.