Field Case Manager

4 weeks ago

Richmond, Canada BioScript Solutions Full time

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

**Your future starts here**

Reporting to the Program Manager, this role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo brand of the organization. The Field Case Manager is responsible for overall management of their patient cases.

**How you will make an impact**
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
- Travel for on-site clinic visits will be required 2-3 days per week;
- Acting as a Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
- Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
- Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
- Acquire in depth knowledge of public / private and federal funding mechanisms;
- Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms;
- Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
- Responding promptly and professionally to physician enrolment requests;
- Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals;
- Responsible to report any patient safety information as per adverse event reporting requirements;
- Continual education on evolving medications through monthly information sessions, conferences or lunch and learns; and,
- Able to work rotating shifts Monday through Friday, covering the hours of 8am - 8pm EST (9am - 9pm Atlantic).

**What you’ll bring to our team**
- Prior experience in a reimbursement role is a strong asset;
- Ability to handle a high caseload in a fast-paced, changing environment;
- Experience in biologics will be considered an asset;
- Experience in healthcare, pharmaceutical, or insurance industry is an asset;
- Minimum of 2 years experience in customer/client service environment;
- Professional/courteous/efficient telephone manner;
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
- Strong communication and interpersonal skills;
- Ability to work independently and in a team environment;
- High attention to detail;
- Ability to resolve issues effectively and efficiently; and,
- Valid Driver’s license and reliable vehicle as there will be travel for on-site clinic visits.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

**Job Status**: Full Time, Temporary (12 month contract)

**Job Location**:British Columbia

**Application Deadline**:August 8, 2023

**Our commitment to our team, our patients, and our community**

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

**We're proud to be an equal opportunity employer.** As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

**Let’s Talk

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