Case Manager, Hospice Palliative Care

1 week ago

Richmond Hill, Ontario, Canada Better Living Health and Community Services Full time
***Better Living Health and Community Services has a two year, temporary full-time opening for the position of Case Manager, Hospice Palliative Care. This position will assess client/caregiver needs and determine their eligibility for services. He/she will conduct assessments as required and develop care plans based on the client/caregiver's needs and preferences. He/she provides Case Management to support clients on an ongoing basis.

  • This position reports to the Vice President, Hospice Palliative Care._

REQUIRED QUALIFICATIONS

  • Completion of twoyear college diploma in Social Service Work program from an accredited college and eligibility for membership with professional associations (Ontario College of Social Workers and Social Service Workers);
  • A Minimum of 3 years of social work practice with proven experience and knowledge in a community care environment;
  • Experience working with vulnerable or highrisk populations, including mental health, palliative, seniors, adults with disabilities as well as caregivers in a community care environment and knowledge of and/or experience in a palliative care and community hospice;
  • Demonstrated knowledge of community resources, programs and services, and issues pertaining to older adults, including knowledge of human behavior and counseling techniques;
  • Understanding and using community initiatives such as interRAI CHA, Resource Matching, and Referral (RM &R) in daily social work practices;
  • Experience and understanding of community mental health case management services;
  • Knowledge of the Substitute Decisions Act, Mental Health Act, and Residential Tenancy Act;
  • Knowledge of Alayacare is an asset

SKILLS and KNOWLEDGE

  • Strong analytical, problem solving and negotiation skills.
  • Demonstrated skills in client/family assessment, intervention and assistance, counselling, advocacy, case management and service planning, including assisting them in developing a remedial plan of action.
  • Ability to build relationships and interact effectively with all levels and departments within the organization.
  • Excellent judgment, diplomacy, and discretion.
  • Excellent organization and time management skills with the ability to handle multiple tasks and priorities.
  • Excellent written and verbal communication skills
  • Results oriented, actively contributes to organization goals.
  • Supports team dynamic by actively partnering with and promoting positive relations with all stakeholders.
  • Continually learning and promoting the value of learning for self and others.

KEY POSITION RESPONSIBILITIES

Position Specific

  • Conducts inhome assessments and direct social work services in accordance with social work clinical practice protocols/standards to clients and their families, as well as develop and facilitate appropriate care plans and interventions;
  • Provides case management to clients that include needs assessment, diagnosis, treatment, and evaluation of the intervention goals with the clients regularly as per Better Living Health and Community Services' standards;
  • Provides service coordination and community resources navigation to meet clients' needs
  • Liaises with families, clients, and other community agencies to enrich the resources and communications for staff and clients;
  • Works with the Volunteer Coordinator to coordinate suitable volunteer matches and provide appropriate training and support;
  • Maintain contact with assigned volunteers monthly (or more frequently if needed) to document volunteer interactions, provide support to the volunteers, and communicate updates or changes in client status and/or care needs;
  • Represents the agency at outreach functions and works with multidisciplinary teams;
  • Provides professional support and education to other team members in their work with clients and their families;
  • Develops and maintains accurate documentation as per Better Living Health and Community Services' standards, such as Alayacare and relevant regulatory bodies' standards;
  • Ensures professional development through reading current literature and attending relevant workshops.

REGULATORY AND LEGAL REQUIREMENTS

  • Provide services in keeping with Better Living Health and Community Services' Mission, Vision and Beliefs and Client Declaration of Values.
  • Adhere to the principles and expectations outlined in the Code of Conduct.
  • Maintain compliance with the policies and procedures of the organizations.
  • Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization's privacy policies and procedures.
  • Perform the functions of the job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
  • Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.
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