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Field Manager

4 months ago

Richmond, Canada Paladin Airport Security Services Full time

Field Manager

**Responsibilities**
- Deploy Screening Personnel between checkpoints to meet Wait-Time Service Levels (WTSL) and Throughput targets
- Observe, monitor, and manage screening operations at Pre-Board Screening (PBS), Hold Baggage Screening (HBS), Non-Passenger Screening Terminal (NPST), and Non-Passenger Screening Vehicles (NPSV) checkpoints to ensure procedural compliance
- Manage real-time operational adjustments as approved
- Work with Operations Managers to ensure effective deployment of Screening Officers, ensuring optimal staffing levels
- Facilitate communication regarding breaks, redeployment, and pending training activities
- Provide timely updates to the operations team regarding passenger volumes, Screening personnel headcount levels and airline flight schedule / check-in counter status
- Communicate potential influx or decrease in passenger volumes for effective preparation
- Assume key responsibilities in PROC, including strategic oversight and resource allocation
- Facilitate shuttles between NPS-V checkpoints
- Assess passenger data and review staffing needs at each checkpoint to optimize Screening Officer deployment
- Compile and distribute reports for various stakeholders
- Monitor sick calls and make proactive decisions to maintain staffing levels
- Conduct audits related to documentation and logistics at the checkpoints, including Occupational Health & Safety Manuals and equipment audits
- Deploy uniforms, equipment, and materials to different checkpoints throughout the airport
- Facilitate the movement of Screening Officers between checkpoints, including through the use of a golf cart or vehicle

**Requirements**:

- Minimum of two (2) years of work experience as a Screening Officer; experience as a Lead Screener or Service Delivery Manager would be considered an asset
- Valid Class 5 BC Driver's License
- Ability to acquire Transportation Security Clearance (TSC)
- Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification
- Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC)
- Ability to successfully complete Occupational First Aid Level 1
- A related diploma or Bachelor's degree would be considered an asset
- Previous experience in airport security or a related field
- Strong organizational and communication skills
- Ability to analyze data and make strategic decisions in real-time
- Familiarity with aviation industry regulations and standards
- Leadership and team management skills

**Salary: $75,000 - $80,000**

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.