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Travel Coordinator, Operations

4 months ago

Etobicoke, Canada Jonview Canada Full time

Group Operations, Coordinator
- 12-months contract
- Hybrid work if located in Toronto/GTA
- Remote work available if located outside Toronto/GTA

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.

**Key Responsibilities**
- Activation of groups in the CCRS system (final revision of programs with quotations)
- Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Take calls from guides during problems on the road and follow up on problem resolution.
- Invoicing of files.
- Reading customer reviews.
- Respond to customer disputes after their return to Europe.

**Position Requirements**
- College diploma or relevant experience in the same position
- 2 years of experience in a receptive in Canada
- French an asset (spoken and written)
- Dynamism, autonomy, and team spirit
- Resourcefulness and good stress management
- Thoroughness and attention to detail
- Knowledge of Canada's tourism products and geography
- Knowledge of Word, Excel, and CCRS (an asset)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $40,000.00-$44,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What are your salary expectations?
- Are you authorized to work in Canada?
- Where are you located? This role is remote but requires that employees work from the office 1-day per week (if located in Toronto/GTA)

**Experience**:

- Operations: 2 years (preferred)
- Administrative: 2 years (preferred)
- Tourism/Hospitality/Travel Industry: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9B 1B1