Head of HR, Canada Servco

4 months ago

Toronto, Canada HSBC Full time

-Job description

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HGCA provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Global Functions:
HSBC’s Global Functions play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from Legal, Risk and Finance to Human Resources, Sustainability and Communications. Our operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputations.

Human Resources is responsible for implementing HSBC’s people strategy. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

About the role:
**Responsibilities**:

- Build and execute a People Strategy that supports the business transformation of the Canada ServCo
- Implement Group/Regional HR Strategy in Canada (300-400 FTE) - taking into account country-specific priorities
- Become a proactive and trusted Business Partner, primarily for an IT function (c83% of overall population)
- Support country organizational design that reflects the strategic objectives of the Canadian operations - including the effective migration of roles throughout the lifecycle of the ServCo
- Plan, develop, implement and manage strategies and programs in Canada that support and align with the HSBC Group’s overall employee engagement, diversity and inclusion policy
- Work with Development team and Business to retain the best talent (and manage recruitment where necessary)
- Deliver a country learning platform and promote the transfer of knowledge
- Motivate, develop and retain staff through effective training and development and a relevant employee experience during a period of transformation
- Support the implementation of the Group Reward policies adapted for the local markets, ensuring that Employer of Choice, Best Place To Work and Pay for Performance intentions are met
- Manage HR Risk and maintain policies to ensure compliance with local/regional legal, risk and audit requirements
Requirements
- Minimum 8 years of HR experience - including HR Manager / Relationship Management experience
- Broad HR generalist background, with IT coverage experience strongly preferred
- Experience in implementing transformation and change programs
- Excellent people management, communication, interpersonal, and presentation skills
- Ability to prioritize and work independently under pressure within a team environment

li-Allegis #LI-CK2

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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