Head of Canada

5 months ago

Toronto, Canada Thomson Reuters Full time

**Head of Canada**

Reporting to the Head of International. the Head of Canada owns the customer relationships and key financial metrics for the Canadian business across Legal Professionals, Corporates and Tax & Accounting Professionals. This person manages a team of 5 direct reports and oversees a total team of ~100. The role is based in Toronto.

**About the Role**:
**In this opportunity as Head of Canada, you will be**:

- Achieving sales, revenue, book of business and customer retention results against plan
- Improving customer net promoter score (NPS) and experience
- Partnering with segment leaders to set strategic priorities, goals and targets for each sub-segment in Canada
- Providing thought leadership in overall product offerings, pricing and customer prospecting in partnership with Commercial Excellence, Marketing and Product Marketing
- Ensuring strong talent attraction, retention and engagement across the region
- Work closely with global segment leads and partners to set strategic priorities and establish goals and targets for each sub-segment
- Achieve annual gross sales, retention, net sales/book of business and revenue targets in the Canada region
- Manage expenses to achieve annual EBITDA and OI targets
- Identify, prioritize and execute on growth opportunities across all segments in Canada
- Prepare and implement business plans for Canada to support profitable growth targets
- Develop and deploy global and local propositions for customers across each segment in the region
- Directly oversee Sales and Segment teams in the achievement of segment and Canadian goals
- Partner with global Marketing leads and teams to plan and execute on segment-specific campaigns in support of sales
- Partner with the Customer Success team to drive customer engagement and improved customer experience
- Regular engagement with key customers
- Work closely with cross-functional Canadian leadership group to: Build and nurture a diverse, collaborative, high performing and engaged talent
- Develop and deploy commercial and sales policies that optimize customer acquisition and profitable growth
- Propose and or support local/global acquisitions
- Drive an innovation, simplification, agile, digital mindset across Canada
- Build and maintain highly collaborative and mutually supportive relationships with colleagues across TR and all segments, operations and corporate functions
- Delivery of target financial and strategy objectives for the sub-segment and for other sub-segments with overlapping products (e.g. gross sales [PY growth])
- Continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. customer satisfaction [NPS], churn and retention)
- Growth through cross-sell/up-sell, net new customer acquisitions, and product innovation (e.g. E/R ratio, client acquisition)
- Successful new products / launched / feature enhancements in priority segments
- Ensure right roles and talent in place for success. Build a high performing, engaged workforce
- Annual improvements in organizational effectiveness (client-centricity, customer approach, rapid decision making)

**About You**
**You're a fit for the role of Head of Canada if your background includes**:

- They have 15+ years of experience, with 5-10 years’ experience in customer journey (including digital customer journey, B2B digital is preferred) and direct client management
- They have had experience with managing revenue of $100 - 200M
- Additionally, they will possess the desire and potential to grow into other roles at Thomson Reuters
- Able to influence and work cross functionally to achieve deliverables
- Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
- Broad cross-functional experience in managing a range of teams with technical, product, and customer market operation expertise with significant customer exposure
- Agile; able to deal with high levels of ambiguity; embraces change

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
**Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
**Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and fin

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