Head of People Services, Canada Servco

4 months ago

Toronto, Canada HSBC Full time

-Job description

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HGCA provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Global Functions

HSBC’s Global Functions play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from Legal, Risk and Finance to Human Resources, Sustainability and Communications. Our operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputations.

Human Resources is responsible for implementing HSBC’s people strategy. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

About the role:
As the Head of People Services, Canada ServCo, you will be accountable to deliver accurate payroll and manage payroll tax, delivery services and benefits administration. In addition to a focus on customer service, you will maintain timely and effective governance and controls. You will be the main point of contact for Canada’s federal and provincial revenue agencies, and ensure the company’s compliance with payroll tax reporting requirements. You will review processes end-to-end within HR People Services to streamline, simplify and automate them to deliver continuous process improvement, measured by increases in the net promoter score and improved operational metrics. You will embed a framework for the resolution of issues in partnership with the Service Owners, Service Recipients or global contacts, as required. You will oversee services provided by HSBC’s offshore utility and third-party vendors and will collaborate closely with the Global Service Owner (GSO) and market stakeholders.
Requirements
- Extensive Canadian Payroll and HR operations management knowledge and experience
- A passionate focus on the customer and end-to-end process reengineering experience.
- Proven experience with SAP Success Factors is strongly desired
- Demonstrated experience in partnering with offshore shared service operations and third-party vendors
- Ability to work and lead in a hybrid environment and within the matrix

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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