Office Manager

**Position Summary**:
The Office Manager role to the various functions of the business. This role assists in all front office functions, is often the first point of customer contact, and provides ongoing customer service through problem solving, analyzing challenges, providing solutions, and completing jobs in a timely manner.

**Responsibility**:

- Customer Service
- Contract Administration / Support
- Office Administration

**Result**:

- Company is represented competently and professionally.
- Highly organized, utilizing time efficiently.

**Detail Overview of Responsibilities**:
**Exceptional Customer Service**:

- Provide a high level of business professionalism and excellent customer service.
- Lead and facilitate the resolution of customer problems or concerns and redirect them as required.

**Contract Administration**:

- Preparing estimates, proposals, and renewals.
- Sales initiatives including estimating, work orders, purchase orders, planning, logistics, materials/inventory supply management and job costing.
- Provide customers with WSIB Clearance and Insurance Certificates as requested.
- Document procedures, processes, and policies.

**Administration**:

- Payroll for all employee's
- Accounts Receivable
- Accounts Payable
- Government payments HST, Payroll, WSIB, EHT
- Set up Health & Safety meetings, complete meeting minutes and distribute, ensure required safety positions are filled.
- Managing the vehicle and equipment maintenance schedule - ensuring scheduled maintenance, licensing and safety certifications and repairs are complete, truck logs are available and maintained.
- Employee Recruiting Procedures including job postings
- Hiring Procedures Descriptions, Training, Uniforms, Safety, working with operations re: start days.
- Contractors and Service Providers contact administration, ensuring agreements are complete and requirements and documentation are current.
- Certifications/Memberships/Licensing Operating Permits.
- Maintain office supplies and inventory including Employee Uniforms and PPE, Parts Supplies, the offices, kitchen and washroom facilities.
- Maintain vendor relationships and agreements, Systems, Phones, Technology, Supplies, Deliveries, Logistics.
- Operating Systems with all requirements for Operations, Customer Jobs/Schedule, Task details, Employee and Time management.
- HR Systems with all Training Programs,
- Technology needs of our company/staff, office phones/extensions, cell phones, computers.
- Facilities Management and Organization - Company Yard
- Company Planning via Charts, Calendars, Timelines and Deadlines.

**The above list is not inclusive;**
- Contribute to and/or complete special projects as assigned.
- All other duties/responsibilities as required.

**Salary**: $18.00-$25.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Caledonia, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location