Night Auditor

3 months ago

Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

**ABOUT US**

At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***

A Night Auditor holds the position of being the ambassador for welcoming guests for their overnight arrival. This position will entail problem solving guests concerns and proactively exceeding guests’ expectations throughout check-in, settling their room and food charges, balancing accounts, and preparing Front Desk systems for next day.

**DUTIES & RESPONSIBILITIES**
- Register guest on the computer, check guest in and out, handle reservations, process guest payment, answer all phones and radio calls, maintain “float” in cash drawers
- Problem solving guest concerns and proactively exceeding guest expectations
- Complete all required checklists/paperwork during shift as required
- Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns, noise & security, or service issues
- Develop and maintain a thorough knowledge of our hotel’s facilities and features
- Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, ensure accurate entry of guest reservation and profile information, telephones, F & B outlets, processing No Show and Pre-paid Reservations, ensure accurate registration card bucket
- Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up. Communicate reconciliation issues with other staff/management
- Run tapes for all postings and balance each department
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
- Review, correct and balance all credit cards, reconciling direct bills and Corporate Lodging
- Close batches for Catering and Front Desk
- Any additional duties the management team assigns
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_.

**QUALIFICATIONS**
- Completion of grade 12
- Minimum 2 years customer service experience
- Front Desk experience preferred
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to details
- Must be a team player and have excellent communication skills
- Must be able to stand for long periods of time
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Ability to work overnight shift

Pay: $20.50 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Night shift

Work Location: In person

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