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Guest Service Agent

1 month ago

Kingston, Canada Easton's Group of Hotels Inc. Full time

**Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**:

- Location: Downtown Kingston_

Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a key role in ensuring our guests have a seamless and memorable stay, from check-in to check-out.

**Job Overview**:
As a Guest Services Agent, you will be the first point of contact for our valued guests, providing a warm welcome and exceptional service. You will assist with check-in/check-out, process payments, and offer helpful information about hotel services and local attractions, all while maximizing hotel revenue and ensuring the highest levels of guest satisfaction.

**Key Responsibilities**:

- Greet and welcome guests in a friendly, professional, and efficient manner.
- Register guests, issue room keys, and provide detailed information on hotel services and amenities.
- Assist with VIP arrivals, group check-ins, and stay informed about hotel events and functions.
- Handle phone inquiries promptly and courteously.
- Maximize hotel revenue by up-selling rooms and providing excellent guest service.
- Accurately process cash and credit card transactions, complete cashier reports, and manage safe deposits.
- Address and resolve guest requests and concerns, ensuring total satisfaction.
- Book and manage guest reservations, including cancellations and updates.
- Foster teamwork and communication with other departments to maintain high service standards.
- Provide concierge services and special guest requests as needed.

**Qualifications and Requirements**:

- High School diploma or equivalent; one year of front desk or guest service experience. Some college preferred.
- Fluent in English; additional languages are a plus.
- Ability to stand for extended periods, lift items up to 50 pounds, and handle objects and computer equipment.
- Strong communication, problem-solving, and math skills.
- Ability to work in a fast-paced environment and handle guest requests with professionalism.
- Availability to work nights, weekends, and holidays as required.

**Why Marriott Kingston Hotel?**
At Marriott Kingston Hotel, we are committed to creating a culture where both our guests and team members thrive. We offer competitive pay, comprehensive benefits, and ample opportunities for professional growth. Join a team dedicated to providing unforgettable experiences and be part of a world-renowned brand.