Avp Product Transformation and Operations

2 months ago

Vancouver, Canada Central 1 Credit Union Full time

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit


What we offer:

- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts

Job Summary:
As the AVP of Product Transformation and Operations, you will lead the development, implementation, maintenance, and improvement of business outcomes within the Product Group at Central 1, with initial emphasis on Payments related processes. As a strategic leader, you will be a key driver of improving business processes and providing direction and leadership to implement changes within the division. You will guide and support internal teams and external stakeholders to build product-centric delivery and operate with improved agility and capability. A background in payments is critical given the initial focus within C1’s Payments sphere.

What you'll be doing:

- Transform a business function from a resource driven model to a technology driven model in order to better support the growth of the business.
- Create a culture of continuous improvement across critical functions.
- Create integrated plans for improving operational efficiency and effectiveness across departments, functions, and processes.
- Recognize business needs and determine solutions to business problems at the strategic level and throughout all levels of operations. Determine the best approach to create and maintain alignment and lead and coordinate the business unit-wide improvement efforts for the work.
- Work with senior leaders to rethink the operating model for the line of business and implement innovative improvements/disruptions with the potential to impact its long-term strategy.
- Advise teams on the development of long-term product planning/roadmap and backlog prioritization that help drive operational efficiencies, ensuring a healthy backlog that aligns with organizational objectives.
- In service of the business sponsor, lead the development and implementation of a long-term continuous improvement approach for critical functions to ensure that intended business benefits are realized and tracked.
- Drive agility by constantly upskilling populations and creating a climate conducive to "testing and learning."
- Enhance metrics and measurement discipline to measure operational excellence and establish and reinforce an analytical and data-driven culture.
- Collaborate with teams and stakeholders to define clear objectives and key results (OKRs) to drive value delivery.
- Set up appropriate metrics to measure and track teams' progress.
- Collaborate with vendors and industry consultants to continuously learn and identify opportunities to advance our process automation strategy and delivery model for supporting our business partners.
- Drive business growth by enabling tools and services that allow for more effective and efficient servicing of internal and external clients.

What you'll have:

- An undergraduate degree in business administration, computer science or engineering. A MBA is preferred.
- At least 10 years of experience in a leadership role, particularly in operations management related roles
- Experience within Payments organization or function including understanding of processes
- The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
- Knowledge of leveraging insights to share and drive critical initiatives.
- Highly effective communication skills for developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- A proven track record of creating new and better ways for an organization to be effective using approaches such as Lean and Agile.
- The ability to make timely decisions that keep the organization moving forward.
- Comfort in relating openly with diverse groups of people and maintaining productive relationships.
- An engaging leadership style that motivates teams to deliver their best work by clearly communicating expected outcomes, confirming accountabilities, and providing praise and credit for cont

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