Transformational Banking Operations Leader

19 hours ago

Vancouver, British Columbia, Canada Vancouver City Savings Credit Union Full time

Vancouver City Savings Credit Union is seeking a Transformational Banking Operations Leader to drive the optimization and transformation of banking operations. As a senior leader, you will ensure streamlined, effective, and progressive banking operations that align with our vision to be a financial force for change, delivering equity for all.

About the Role

Reporting directly to the Chief Technology and Administration Officer (CTAO), you will lead the development and delivery of a comprehensive operational strategy that ensures banking systems and processes are efficient, scalable, and aligned with organizational priorities. You will pioneer initiatives that integrate operational best practices with technological advancements and lead continuous improvement efforts to enhance performance, reduce complexities, and strengthen operational resilience.

Key Responsibilities
  • Strategic Leadership in Banking Operations
    • Develop and deliver a comprehensive operational strategy that ensures banking systems and processes are efficient, scalable, and aligned with organizational priorities.
    • Pioneer initiatives that integrate operational best practices with technological advancements.
    • Lead continuous improvement efforts to enhance performance, reduce complexities, and strengthen operational resilience.
  • Operational Efficiency and Excellence
    • Oversee critical banking functions, including payments processing, loan servicing, deposits, and treasury operations, ensuring these functions operate at peak efficiency and accuracy.
    • Design and implement workflows that eliminate redundancies and enhance speed, accuracy, and member satisfaction.
    • Establish and monitor key performance indicators (KPIs) to measure operational performance, benchmark success, and drive accountability.
  • Digital Transformation and Technology Integration
    • Drive efficiency by adopting innovative tools, automation, and advanced technologies to modernize banking operations.
    • Partner with IT to implement integrated solutions that streamline workflows, optimize processes, and improve scalability.
    • Leverage data analytics and hyper-scale cloud solutions to deliver fact-based, real-time decision-making and operational insights.
  • Risk Management and Compliance
    • Ensure all banking operations meet or exceed regulatory requirements, internal policies, and risk management standards.
    • Collaborate with Risk, Audit, and Compliance teams to proactively identify, assess, and mitigate operational risks.
  • Team Leadership and Development
    • Lead, mentor, and inspire a team of high-performing professionals, instilling a culture of innovation, accountability, and continuous improvement.
    • Build organizational capabilities by investing in professional development and fostering expertise in operational efficiency and digital transformation.
  • Collaboration and Stakeholder Engagement
    • Work closely with leaders across Member Experience, Finance, IT, Risk, and Product teams to ensure operational alignment with organizational goals and member needs.
  • Operational Innovation and Equity
    • Leverage operations to advance equity and accessibility, ensuring that systems and processes support our four impact pillars: co-operatives and community; climate; equity and reconciliation; and affordable housing.
    Requirements

We are looking for a highly skilled and experienced leader who possesses the following qualifications:

  • Core Competencies
    • Operational Expertise: Deep understanding of end-to-end banking operations, including payments, lending, and treasury functions, with a proven ability to drive efficiency.
    • Strategic and Digital Vision: Strong capability to align operational strategies with digital transformation goals and emerging market trends.
    • Leadership Excellence: Demonstrated ability to lead and inspire diverse teams, fostering a culture of accountability, collaboration, and innovation.
    • Technology Proficiency: Expertise in implementing automation, cloud-based solutions, and data analytics to modernize processes and workflows.
    • Risk and Compliance Acumen: Comprehensive knowledge of regulatory requirements and operational risk management in financial services.
  • Qualifications
    • Education: Bachelor's degree in Business, Finance, Operations, or a related field. An MBA or equivalent advanced degree is preferred.
    • Experience: 10+ years of progressive experience in financial operations, with at least 5 years in senior leadership roles driving operations transformation and efficiency.
    • Proven track record of leading digital transformation and operational optimization in a financial institution.
    Compensation

The estimated annual salary for this role is $270,000 - $372,000 plus bonus and benefits commensurate with experience.

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