Team Leader

3 months ago

Windsor, Canada Global Excel Management Full time

**Job Description**:
**Team Leader
- Assistance Services**

Are you a people person with a knack of leadership, project management and customer service skills? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As an Assistance Services Team-Leader you will be responsible for the oversight of employees reporting to you, including coaching and development, performance management, and ensuring employee job satisfaction, while also being available to support all employees within the department, manage claimant escalations and help lead important initiatives and process improvements within the department.

**What does your typical day look like?**
- Lead, support and develop a high-performance team;
- Meet or exceed internal and external client expectations;
- Execution of plans related to the corporate strategy and vision;
- Monitor service level, work output, and quality results consistently;
- Fast paced, working multiple projects and tasks, while manage competing priorities.

***What skills and experience do you need?**
- A University degree or college diploma preferred;
- Previous leadership experience preferred;
- 2 plus years of Global Excel experience within Assistance Services preferred;
- Must be meeting or exceeding quality standards within current role;
- Ability to multi-task and manage competing priorities;
- Excellent communicator with strong decision-making skills;
- Work experience in travel insurance, contact center, financial services or in the medical field is an asset;
- Excellent verbal and written communication skills in English, bilingualism is an asset (French preferred).

**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

**Note**: Only applicants selected for an interview will be contacted.

We offer you:
**What we offer**
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.

**To get a taste of the Global Excel life and for more information on our company, please visit our Facebook page and website**:

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