Portfolio Services Administrator

7 months ago

Burlington, Canada DLL Full time

**Portfolio Services Administrator**
As a Portfolio Services Administrator, you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be ensuring that all lease and loan forms and/or documentation is accurately completed, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.

**Day to Day**
- Assist in the identification of incoming unidentified payments
- Interact with customers to resolve outstanding payment identification
- Customer and Vendor follow up as necessary with administrative tasks including cheque inquiries (name mismatch), credit card updates (expires/CVV), payment issues (unsigned cheques, PAPP rejects/setup issues)
- Reconcile accounts as needed
- Equipment exchange validations and approvals
- Lien discharge approvals
- GL report management
- Ensure the paperwork to ensure all payments received are applied to the proper contracts
- Review, action, update comment for all GL reports monthly
- Reports
- Insurance Fee setup reports
- End of term asset status reports
- Responsible for conducting any necessary or assigned daily, weekly, monthly and system audits, including the completion of findings.
- Responsible for conducting various daily, weekly, monthly and ad-hoc system audits, including the completion of findings.
- Work with various departments within DLL as necessary to complete requests (i.e., sales support, contract admin, lease admin)
- Accountable for achieving daily, weekly, and monthly KPI’s and SLA’s
- Ensure accurate and timely updates and paperwork request processing with 24hrs of all necessary data in DLL’s back-end system.
- Responsible for conducting any necessary or assigned daily, weekly, monthly and system audits, including the completion of findings.
- Participate in any system and/or automation testing, or special projects, as requested by management.
- Back-up to others as deemed necessary and assigned by manager.
- As part of Portfolio Services, the Portfolio Services administrator may be called upon from time to time to complete other administration responsibilities to ensure effective workload for the entire team.
- Participate in department and cross-functional initiatives.
- Other duties (general office) as required.
- Assist Contract Amendment with debtor change requests.

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.

**Essentials**
- Post-Secondary education a requirement
- Strong attention to detail and excellent keying data entry skills
- Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset
- Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
- Must be self-directed, decisive and goal oriented.
- Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
- Ability to embrace and champion change
- Capable of driving growth capacity by continuously looking for better ways to improve processes
- Excellent problem-solving skills along with logical thinking
- Excellent verbal and written communication skills along with effective interpersonal skills
- Able to work independently
- Excellent planning & organizational skills
- Solid team player with the ability to work in a very demanding, fast-paced environment
- Proficient in MS - Word & Excel and Outlook

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoint

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