Bilingual Technical Support Specialist

2 weeks ago


Mississauga, Canada Match Retail Full time

Overview:
**Job Title: Bilingual Technical Support Specialist**

Reporting to: IT Director

Salary Range: $55,000 - $65,000 CAD

Location: Mississauga, Ontario, Canada (In office)

Number of Openings: 2

**Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months)

**Overview**:
Are you seeking a dynamic role that keeps you engaged every day? If you're an IT professional looking for a departure from the mundane corporate IT environment, then this opportunity might just be your perfect fit. As a Bilingual Technical Support Specialist, you'll play a crucial role in ensuring seamless IT services and systems for our corporate and field employees. We thrive in a dynamic environment and seek individuals who are quick-thinking, proactive, and possess strong communication skills, integrity, and sound judgment.

**Role & Responsibilities**:

- Deliver exceptional day-to-day hardware and software technical support to our employees across North America.
- Identify, analyze, and resolve hardware and software issues promptly.
- Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures.
- Maintain and update internal trouble ticketing systems, documentation, and inventory.
- Escalate issues to appropriate levels of support when necessary.
- Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace.

**Qualifications**:
**_
Technical Skills/Abilities:_**
- Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics.
- Basic understanding of networking fundamentals (TCP/IP, Subnetting, DHCP, etc.).
- Familiarity with Windows and macOS troubleshooting, including operating systems, settings, and file permissions.
- In-depth knowledge of Microsoft Office suite usage and troubleshooting.
- Understanding of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc.).
- Familiarity with MDM fundamentals for macOS/iOS/iPadOS.
- Ability to troubleshoot issues within the Adobe Creative Cloud suite.
- Industry certifications such as CompTIA, Security+, Microsoft 365, etc.

**_
- 2-3 years of experience in the IT field, preferably in a Retail/field settings.
- Bilingual proficiency in French and English.
- Confidence in expanding technical knowledge and proposing ideas to enhance user experiences.
- Dependability in seeking solutions to challenging issues and delivering results.
- Effectiveness in task prioritization and communication of project statuses to both staff and IT teams.
- Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns.
- Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management.

**About Match Retail**:
Match Retail is certified as a Great Place to Work® in Canada, recognized for the high level of trust employees have in their leaders, their pride in their work, and their enjoyment of colleagues. At Match Retail, trust underpins our innovation, agility, resilience, and efficiency, as we firmly believe that our people are our greatest asset, shaping the way we operate.



  • Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...

  • Bilingual Technical Support Specialist

    Found in: Talent CA C2 - 7 days ago


    Mississauga, Canada Match Marketing Group Full time

    Responsibilities : Deliver exceptional day-to-day hardware and software technical support to our employees across North America. Identify, analyze, and resolve hardware and software issues promptly. Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures. Facilitate technical...


  • Mississauga (Malton), Canada Meest Canada Full time

    Meest is a global logistics company that has been proudly serving customers in North America for more than 30 years, delivering seamless parcel delivery to more than 50 countries around the globe. We welcome you to Meest where every delivery is a story of family, community, and connection! As we continue to expand our operations, we are seeking a highly...


  • Mississauga (Malton), Canada Meest Canada Full time

    Meest is a global logistics company that has been proudly serving customers in North America for more than 30 years, delivering seamless parcel delivery to more than 50 countries around the globe. We welcome you to Meest where every delivery is a story of family, community, and connection! As we continue to expand our operations, we are seeking a highly...


  • Mississauga (Malton), Canada Meest Canada Full time

    Meest is a global logistics company that has been proudly serving customers in North America for more than 30 years, delivering seamless parcel delivery to more than 50 countries around the globe.We welcome you to Meest where every delivery is a story of family, community, and connection!As we continue to expand our operations, we are seeking a highly...

  • Technical Product Support Specialist

    Found in: Adzuna CA C2 - 7 hours ago


    Mississauga (Malton), ON, L4T, York region, Canada Meest Canada Full time

    Meest is a global logistics company that has been proudly serving customers in North America for more than 30 years, delivering seamless parcel delivery to more than 50 countries around the globe.We welcome you to Meest where every delivery is a story of family, community, and connection!As we continue to expand our operations, we are seeking a highly...


  • Mississauga, Canada Drive Products Inc. Full time

    **Job Title: Product Support Specialist (Sales & Technical)** **Job Purpose** The Product Support Specialist would provide sales and technical support to an established customer base, including but not limited to; customer service, inventory management, order entry, technical support and technical liaison between factory and customer. The Product Support...


  • Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Support Specialist

    1 week ago


    Mississauga, Canada beBee Professionals Full time

    Job Title: Support SpecialistLocation: Mississauga, ONCompany: beBee ProfessionalsJob Description:We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and resolve customer...

  • Support Specialist

    1 week ago


    Mississauga, Canada beBee Professionals Full time

    Job Title: Support SpecialistLocation: Mississauga, ONCompany: beBee ProfessionalsJob Description:We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and resolve customer...

  • Support Specialist

    1 week ago


    Mississauga, Canada beBee Professionals Full time

    Job Title: Support SpecialistLocation: Mississauga, ONCompany: beBee ProfessionalsJob Description:We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and resolve customer...


  • Mississauga, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...


  • Mississauga, Canada HealthHub Solutions Full time

    Exciting things are happening at HealthHub! We strive to make a difference in healthcare in Canada. We work as a team to understand our customers' needs, remove barriers, and support beneficial change in the healthcare community. Our ultimate goal is to improve health care in Canada by helping Doctors do more medicine, Nurses do more nursing, and...

  • Support Specialist

    Found in: Jooble CA O C2 - 1 week ago


    Mississauga, ON, Canada beBee Professionals Full time

    Job Title: Support Specialist Location: Mississauga, ON Company: beBee Professionals Job Description: We are looking for a Support Specialist to join our team in Mississauga. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and...


  • Mississauga, Canada KIA CANADA INC Full time

    This individual will** **support the Kia Technical Assistance Center (KTAC) activities in Technical Support as part of Service and After Sales (SAS). Responding to inquiries received through KTAC claims and/or the Hotline to assist Kia dealerships with repair-related concerns by providing diagnostic support for difficult-to-diagnose or difficult-to-fix...


  • Mississauga, Canada Navcast Inc. Full time

    **ESSENTIAL SKILLS AND QUALIFICATIONS** - Highly motivated, adaptable, self-starting and self-managed; prepared for challenging, fast-paced, time-sensitive tasks/work. - Responsive, with an interactive, hands-on approach to identifying, handling and resolving technical and end-user support issues; - Committed to continuous improvement and learning; -...


  • Mississauga, Canada GLOBYZ PHARMA Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Prepare and administer sales contracts - Conduct sales...


  • Mississauga, Canada Bizerba North America Full time

    The IT Support Specialist's main objective is to provide technical support to Bizerba's internal employees by resolving issues regarding system software/hardware and answering routine questions about technology. Responsibilities include: - Manage computing hardware systems deployment and return process - Manage IT Asset Tracking for hardware - Utilize IT...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • technical support specialist

    Found in: Talent CA 2 C2 - 7 days ago


    Mississauga, Canada GLOBYZ PHARMA Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksIdentify and solicit potential clientsAssess client's needs and resources to recommend the appropriate goods or servicesDevelop reports and proposals to illustrate benefits from use of good or servicePrepare and administer sales contractsConduct sales transactions through Internet-based...