Bilingual Client Intake Specialist

1 month ago

Mississauga, Canada Bayshore HealthCare Full time

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006.

The Bilingual Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary to support the Intake Team.

The Client Intake Specialist reports to the Client Experience Manager as designated by the Managing Director.

**Key Duties and Responsibilities**
- Respond with compassion and empathy to callers looking for information about services provided by all Bayshore HealthCare divisions.
- Understand caller’s needs and provide direction as to the appropriate Bayshore offering.
- Manage the inquiry process. Provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches.
- Accurately record client information in our CRM to ensure up-to-date family information and status.
- Provide effective and efficient service over the telephone.
- Complete other tasks as requested.

**Work Location: Mississauga (Onsite)**

Job Qualification

**Education**
University/College education or equivalent combination of education and experience.

**Experience**
- Fully Bilingual in French and English is mandatory
- Exceptional interpersonal and communication skills. Must be compassionate and caring.
- Strong computer and typing skills necessary, including Word and Excel.
- Ability to multi-task; talk on the phone and take notes on the computer.
- Ability to work under pressure.
- Ability to work independently within a team environment.
- Demonstrate a growth mindset and ongoing learning.

**Other Skills and Abilities**
Ability to handle difficult situations in an objective consistent format; excellent telephone communication skills and commitment to continual learning; above average communication and problem-solving skills.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada.

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